Polycom VVX 600 IP Phone with Microsoft Teams (2200-44600-019)
Frequently Asked Questions (FAQ's)
Is the Polycom VVX 600 compatible with Microsoft Teams?
The Polycom VVX 600 does not natively support Microsoft Teams. However, it can operate with Teams through Microsoft's 3PIP (Third-Party Interoperability Program) gateway, allowing basic calling features. What is the 3PIP gateway, and how does it work with the VVX 600?
The 3PIP gateway enables third-party IP phones certified for Skype for Business to connect with Microsoft Teams, providing audio call functionality. Will the VVX 600 receive a firmware update for native Teams support?
No, Polycom will not release a firmware update for native Teams support on VVX series phones. What features are available when using the VVX 600 with Teams via the 3PIP gateway?
Users can make and receive audio calls, access presence information, and utilize corporate and local directories. Are there any limitations when using the VVX 600 with Teams?
Yes, the integration supports audio calls only; advanced Teams features like video calls and meetings are not available. How do I set up the VVX 600 to work with Microsoft Teams?
Ensure the phone is running the latest firmware compatible with Skype for Business, then configure it to connect through the 3PIP gateway to enable basic Teams functionality. Can I use the VVX 600 with both Skype for Business and Teams simultaneously?
The phone can register with Skype for Business and connect to Teams via the 3PIP gateway, but it does not support simultaneous native registration to both services. What happens to my VVX 600 when my organization transitions fully to Teams?
The VVX 600 will continue to function for audio calls through the 3PIP gateway, but for full Teams functionality, consider upgrading to a native Teams device. Is there a deadline for 3PIP gateway support?
Microsoft has announced that 3PIP gateway support will continue until July 31, 2023. Can I access my Teams contacts on the VVX 600?
The phone provides access to corporate and local directories; however, direct synchronization with Teams contacts may be limited. Does the VVX 600 support Teams meetings?
No, the VVX 600 does not support joining Teams meetings; it is limited to audio call functionality via the 3PIP gateway. Are there alternative Polycom devices with native Teams support?
Yes, devices like the Polycom Trio 8500 and 8800 are designed to run Microsoft Teams natively. What are the benefits of using a native Teams device over the VVX 600?
Native Teams devices offer full integration, including support for video calls, meetings, and the complete Teams user interface. Can I update the VVX 600's firmware to gain more Teams features?
Updating the firmware ensures compatibility with Skype for Business and the 3PIP gateway but will not add native Teams features. Is technical support available for using the VVX 600 with Teams?
Support is available, but for comprehensive Teams functionality, transitioning to a native Teams device is recommended. Will the VVX 600 display caller information when used with Teams?
Some users have reported issues with caller information display when using certain Teams configurations. Can I use the VVX 600's touchscreen features with Teams?
The touchscreen can be used for basic call functions, but advanced Teams features are not accessible. Are there any security concerns with using the VVX 600 and Teams?
Ensure the device firmware is up to date and configured correctly to maintain security. What should I consider when deciding to keep the VVX 600 or upgrade?
Evaluate the need for full Teams functionality; if required, upgrading to a native Teams device is advisable. Where can I find more information on using Polycom devices with Teams?
Refer to official Polycom and Microsoft documentation for detailed guidance.