Polycom VVX 401 IP Phone (2200-48400-025) | Recertified
SKU: 2200-48400-025
This Phone Supports Webex Calling
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Overview of Polycom VVX 401 IP Phone (2200-48400-025) | Recertified
The Polycom VVX 401 IP Phone (2200-48400-025) is a mid-range color IP phone that provides crystal-clear communications for today's office employees and call attendants. It has 12 customizable line keys, a backlit color display, a USB 2.0 connector, HD Voice compatibility, and increased memory and CPU performance. The Polycom VVX 401 IP Phone is the VVX 400's immediate replacement. The VVX 401 has the same sleek design as the VVX 400, but it has a faster, more responsive interface and more memory, allowing for more interoperability and cooperation. It also has a USB connector, which allows users to connect a USB headset or a USB flash drive for call recording.
Key Features of Polycom VVX 401 IP Phone
Simplicity and ease of use
Through innovative unified communications (UC) telephony features, the VVX 401 and 411 Business Media Phones provide high-quality, cost-effective solutions to front-line personnel managing a moderate volume of calls. The VVX 401 and 411 Business Media Phones' intuitive color user interface makes navigation simple and requires no training.
Unsurpassed voice quality and clarity
The VVX 401 and 411 Business Media Phones provide revolutionary Polycom® HD Voice quality for lifelike discussions, reducing tiredness and making calls more efficient and productive.
Maximize productivity
This high-quality, 12-line color business media phone will provide the greatest experience for your front-line workers. The VVX 401 and 411 Business Media Phones boost personal productivity by enhancing computer-based business applications. Users can browse and manage their Microsoft Exchange Calendars, receive meeting reminders and alerts, access the corporate directory, and check their instant messaging/presence status while waiting for their PC to boot. They can also add the screen of the VVX 401 and 411 Business Media Phones to their PC's desktop for mouse/keyboard navigation and interactivity.
Best-in-class deployment and administration
The VVX 401 and 411 Business Media Phones are simple to set up and administer. Using an enterprise-grade, Web-based configuration mechanism enables administrators to effortlessly provision and maintain a large number of phones across the organization.
Customizable and expandable
The VVX 401 and 411 Business Media Phones give tailored information at a glance thanks to built-in Web applications and bespoke backdrops. The VVX 401 and 411 Business Media Phones are also suitable for future expansion modules as your users' needs and business evolve.
Market-leading open standards interoperability
The VVX 401 and 411 Business Media Phones, designed for greater interoperability, utilize and compliment your company's other existing IT investments. The Polycom VVX 401 and 411 Business Media Phones, with the industry's broadest call server interoperability, may become the versatile and future-proof cornerstone for any organization's UC strategy.
User interface features
• Backlit 3.5 in color LCD(320 x 240) resolution
• Voicemail support1
• WebKit-based browser
• Adjustable base height
• Single USB port (2.0 compliant) for media and storage applications
• Unicode UTF-8 character support. Multilingual user interface including Chinese, Danish, Dutch, English (Canada/US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish and Swedish
Audio features
• Polycom® HD Voice™ technology delivers lifelike voice quality for each audio pathhandset, the hands-free speakerphone and the optional headset
• Polycom® Acoustic Clarity™ technology. Providing full-duplex conversations, acoustic echo cancellation and background noise suppression - Type 1 compliant (IEEE 1329 full duplex)
• Frequency response – 150 Hz – 7 kHz for handset, optional headset and handsfree speakerphone modes
• Codecs: G.711 (A-law and μ-law), G.729AB, G.722.1, iLBC
• Individual volume settings with visual feedback for each audio path
• Voice activity detection
• Comfort noise generation
• DTMF tone generation (RFC 2833 and in-band)
• Low-delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment
Call handling features
• 12 lines (programmable line keys)
• Shared call/bridged line appearance
• Busy lamp field
• Flexible line appearance (1 or more line keys can be assigned for each line extension)
• Supports compatible USB headsets
• Distinctive incoming call treatment/call waiting
• Call timer and call waiting
• Call transfer, hold, divert (forward), pickup
• Called, calling, connected party information
• Local 3-way audio conferencing
• 1-touch speed dial, redial
• Remote missed call notification
• Do not disturb function
• Electronic hook switch capable
• Local configurable digit map/dial plan
Specifications
Specification for Polycom VVX 401 IP Phone (2200-48400-025) | Recertified
| Manufacturer | Polycom |
| Manufacturer Part Number | 2200-48400-025 |
| Product Name | Polycom VVX 401 IP Phone |
| Product Type | IP Phone |
Call Services | Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold |
Key Expansion Module Max Qty | 3 |
Dialer Location | Base |
Conference Call Capability | 3-way |
Speakerphone | Yes |
Programmable Buttons Qty | 12 |
Additional Functions | Call timer, Web browser |
Main Features | Multiple VoIP protocol support, integrated Ethernet switch |
VoIP | Yes |
VoIP Protocols | SIP, RTCP, RTP, SRTP, SDP |
Voice Codecs | G.722, G.729ab, G.711u, G.711a, iLBC, G.722.1, G.722.1c |
Lines Supported | 12 lines |
Quality of Service | IEEE 802.1Q (VLAN), IEEE 802.1p, Type of Service (ToS) |
IP Address Assignment | DHCP, static |
Security | IEEE 802.1X |
Power Over Ethernet (PoE) Support | Yes |
Network Protocols | IP, TCP, TFTP, UDP, HTTP, DNS, HTTPS, SRTP, Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED), RTCP, RTP, SNTP |
Network Ports Qty | 2 x Ethernet 10Base-T/100Base-TX/1000Base-T |
Voice Features | Comfort noise generation (CNG), voice activity detection (VAD), HD Voice, acoustic echo cancellation (AEC), packet loss concealment (PLC) |
Network Features | Network Address Translation (NAT), Class 3 PoE |
Type | LCD display - color |
Display Location | Base |
Diagonal Size | 3.5" |
Display Resolution | 320 x 240 pixels |
Backlit | Yes |
Connections | Headset jack / RJ-9 ¦ USB |
Hearing Aid Compatible | Yes |
Cables Included | Network cable |
Pricing Type | Refurbished |
Width | 7.5 in |
Depth | 7.1 in |
Height | 5.9 in |
Weight | 31.7 oz |
User Guides
Frequently Asked Questions
Polycom VVX 401 IP Phone (2200-48400-025)
Frequently Asked Questions (FAQ's)
What is the Polycom VVX 401 IP Phone? The Polycom VVX 401 is a mid-range 12-line VoIP desk phone with a 3.5-inch color display, designed for business communication.
Is the Polycom VVX 401 compatible with all VoIP service providers? It is compatible with SIP-based VoIP services, but always check with your provider for specific support.
Does the VVX 401 support Power over Ethernet (PoE)? Yes, it supports PoE (802.3af Class 2), but a separate power adapter is required if PoE is unavailable.
Can the VVX 401 be used with Microsoft Teams? No, it does not natively support Microsoft Teams. It works best with SIP-based services like Zoom Phone, RingCentral, 8x8, and BroadSoft.
Does the phone have Bluetooth or Wi-Fi? No, but it supports USB Bluetooth dongles and Wi-Fi dongles (Polycom VVX USB Wi-Fi Adapter) for additional connectivity.
Can I connect a headset to the VVX 401? Yes, it supports RJ9 wired headsets, USB headsets, and EHS-enabled wireless headsets (like Plantronics, Jabra, and Sennheiser).
How many lines does the VVX 401 support? It supports up to 12 SIP lines, allowing multiple calls, extensions, and call appearances.
Does the phone support HD Voice? Yes, it features Polycom HD Voice and Acoustic Fence technology for crystal-clear audio.
Can I use the phone for video calls? No, the VVX 401 does not support video calls. For video, consider Polycom VVX 501 or 601 models.
Does it have a speakerphone? Yes, it includes a full-duplex speakerphone with HD voice quality.
Can I transfer calls between extensions? Yes, the phone supports blind, attended, and consultative call transfers.
Does the VVX 401 support voicemail? Yes, but voicemail functionality depends on your VoIP service provider.
Can I set up speed dials? Yes, you can assign speed dials and one-touch keys to programmable line keys.
Does the phone support call recording? The VVX 401 does not have built-in recording but can work with third-party VoIP services for call recording.
How do I set up the Polycom VVX 401? Connect it via Ethernet or PoE, then follow your provider’s SIP provisioning instructions.
How do I access the web interface for configuration? Enter the phone’s IP address into a browser, log in using
How do I update the firmware on the VVX 401? Updates are available via Polycom Support Portal or automatic provisioning from your VoIP provider.
Can I reset the phone to factory defaults? Yes, press "1, 3, and 5" during boot-up and enter the admin password.
Why is my VVX 401 not registering with my VoIP provider? Check your network connection, SIP credentials, firewall settings, and ensure the correct SIP server address is entered.
Where can I get technical support for the VVX 401? Visit Poly (HP) Support, contact your VoIP provider, or check the Polycom Community Forums.