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Cisco IP Phone 8861 (CP-8861-K9) | Refresh

Cisco IP Phone 8861 (CP-8861-K9) | Refresh

SKU: CP-8861-K9-RF
1Review

This Phone Supports Webex Calling

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Overview

Overview of Cisco IP Phone 8861 (CP-8861-K9) | Refresh

The Cisco IP Phone 8861 (CP-8861-K9) combines strong security, extensive connectivity choices and excellent audio clarity into a single user-friendly device, setting the bar for sophisticated business-class voice communications. Designed for collaborative teams and busy professionals, the 8861 features an ergonomic layout for easy usage and efficient navigation, a high-end 5-inch color display and wideband and HD speech. Cisco Intelligent Proximity facilitates smooth smartphone integration, enabling users to transfer ongoing mobile talks to the desk phone and immediately benefit from improved acoustics and teamwork tools. Regardless of platform—on-premises, cloud or third-party—the IP Phone 8861 accommodates your changing workspace requirements with dual Gigabit Ethernet, Bluetooth, Wi-Fi and twin USB connections. For businesses looking to maximize efficiency and compliance, the Cisco 8861 offers best-in-class performance and sustainability thanks to its enhanced encryption and environmentally friendly design made of recycled plastics.


Key Features of Cisco IP Phone 8861


5" High-Resolution Color Display with 800 x 480 pixel, widescreen VGA, backlit for vivid visuals and effortless use, with support for localized languages and right-to-left text.

Five Programmable Line Keys that are configure for multiple directory numbers, speed dials or advanced call features, including multicall-per-line functionality.

Wideband/HD Audio delivers crystal-clear conversations via handset, speakerphone and headsets, with echo cancellation and dynamic noise reduction for superior call clarity.

Cisco Intelligent Proximity that seamlessly pair and integrate mobile devices via Bluetooth—move active calls to the desk phone for heightened audio quality and collaboration.

Bluetooth & Wi-Fi (802.11a/b/g/n/ac) with wireless headset support, mobile pairing and flexible network connectivity options, even in cabling-limited spaces.

Dual Gigabit Ethernet Ports with PoE with fast, flexible LAN access with PC pass-through; Power over Ethernet simplifies deployment and reduces cabling clutter.

Dual USB Ports that charge mobile devices or connect USB-enabled headsets and accessories straight from your desk.

Expansion Module Support that add up to three key expansion modules for power users or busy receptionists needing more programmable keys.

Flexible Installation with optional wall mount and adjustable dual-position stand; Kensington lock slot for theft deterrence.

Enterprise-Grade Security with secure boot, encrypted voice communications, device authentication and configuration file encryption protect all sensitive business data.

Sustainable Design that is constructed with recycled plastics and designed to reduce natural resource usage, reinforcing Cisco’s commitment to the circular economy.


Benefits of Cisco IP Phone 8861


🗹 Five-line support, multicall features and one-touch keys empower users to manage high call volumes and multitask efficiently.

🗹 Advanced audio, echo cancellation and noise suppression deliver natural, focused conversations—whether on handset, speaker, or headset.

🗹 Bluetooth, Wi-Fi, USB and modular expansion satisfy modern business demands and evolving unified communication environments.

🗹 Cisco Intelligent Proximity unifies mobile and desk telephony—enabling flexible, collaborative workflows across devices.

🗹 Dual Ethernet, PoE, and wireless support simplify rollout for teams of any size, while platform-agnostic firmware supports Cisco on-premises, hosted, Webex Calling and leading third-party platforms.

🗹 Always-on operation and comprehensive encryption protect against security risks and enable compliance in regulated industries.

🗹 Circular resource design and low-energy operation align with sustainability initiatives, reducing total cost of ownership.

Specifications

Specifications for Cisco IP Phone 8861 (CP-8861-K9) | Refresh

ManufacturerCisco
Manufacturer Part NumberCP-8861-K9-RF
Product NameCisco IP Phone 8861
Product TypeIP Phone
Compatible PlatformsCisco Business Edition 6000
Body ColourCharcoal
Body MaterialABS plastic
Cordless Phone StandardIEEE 802.11a/b/g/n/ac (Wi-Fi)
Wireless Interface ProvidedBluetooth
Bluetooth ProfilesHands-Free Profile (HFP), Phonebook Access Profile (PBAP)
Call ServicesVoice Mail, Caller ID, Call Waiting, Call Transfer, Call Hold, Message Waiting Capability
Key Expansion Module Max Qty3
Dialer TypeKeypad
Dialer LocationBase
Conference Call CapabilityYes
IntercomYes
SpeakerphoneYes (digital duplex)
Menu OperationYes
Programmable Buttons Qty5
IndicatorsVoice message waiting indicator, speakerphone indicator, headset
Firmware UpgradableYes
Additional FunctionsCall timer, Intercom
Additional FeaturesMusic on hold, BLF status lamps, compatible with Bluetooth headsets
Main FeaturesMultiple VoIP protocol support, integrated Ethernet switch
VoIPYes
VoIP ProtocolsSIP, RTP, SDP
Voice CodecsG.722, G.729a, G.711u, G.711a, iLBC, iSAC
Lines Supported5 lines
Quality of ServiceIEEE 802.1Q (VLAN), IEEE 802.1p
IP Address AssignmentDHCP
Security128-bit WEP, 40 bit WEP, WPA, TKIP, WPA2, IEEE 802.1X, TLS
Power Over Ethernet (PoE) SupportYes
Network ProtocolsIP, TFTP, UDP, Cisco Discovery Protocol (CDP), DNS, HTTPS, SRTP, Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED), RTCP, RTP, GARP
Network Ports Qty2 x Ethernet 10Base-T/100Base-TX/1000Base-T
Compatible SoftwareCisco Unified Communications Manager 8.5.1 or later, Cisco Hosted Collaboration Solution, Cisco Unified Communications Manager Express 10.0 or later
Network FeaturesClass 4 PoE
TypeLCD display - colour
Display LocationBase
Diagonal Size5"
Display Resolution800 x 480 pixels
Colour Depth24-bit (16.7 million colours)
BacklitYes
Display LanguagesDanish, Hebrew, Hungarian, Czech, Croatian, Slovenian, Thai, Slovak, Brazilian Portuguese, English, German, French, Italian, Norwegian, Portuguese, Polish, Finnish, Swedish, Russian, Spanish, Dutch, Greek, Turkish, Arabic, Bulgarian, Latvian, Lithuanian, Estonian, Serbian, Romanian, Catalan, Japanese, Chinese, Korean
ConnectionsHeadset jack / RJ-9 ¦ Electronic hook switch (EHS) ¦ 2 x USB ¦ Audio line in/out / mini-phone 3.5mm
Hearing Aid CompatibleYes
Placing / MountingWall-mountable, table mount
Compliant StandardsCISPR 22 Class B, CISPR 24, EN 61000-3-2, EN 61000-3-3, EN55024, EN55022 Class B, ICES-003 Class B, AS/ACIF S004, RSS-210, RSS-102, FCC Part 68, ADA, CS-03, UL 60950-1 Second Edition, EN 60601-1-2, FCC CFR47 Part 15 B, GB 4943, AS/NZS 60950, CSA C22.2 No. 60950-1 Second Edition, EN 60950-1 Second Edition, IEC 60950-1 Second Edition, EN 300 328, EN 301 489-1, EN 301 489-17
Width25.734 cm
Depth4 cm
Height22.91 cm
Weight1.19 kg

User Guides

Frequently Asked Questions

Cisco IP Phone 8861 (CP-8861-K9)
Frequently Asked Questions (FAQ's)



What platforms are supported by the Cisco 8861?
  • It’s compatible with Cisco Unified Communications Manager (UCM), Cisco Hosted UC and BroadSoft, providing enterprise-grade telephony capabilities and centralized management.
  • Does it support Power over Ethernet (PoE)?
  • Yes, the phone has dual Gigabit Ethernet ports, one of which supports PoE (802.3at), reducing cabling complexity.
  • Can I use a USB headset?
  • Absolutely. It includes a USB 2.0 port and analog headset port, giving flexibility to use USB or traditional headsets.
  • Is the audio high definition?
  • Yes. It delivers full-duplex HD wideband audio, echo cancellation, and support for Acoustic Fence® technology.
  • What kind of display does it have?
  • A 5‑inch color TFT touchscreen provides clear visuals and an intuitive interface with swipe and tap functionality.
  • How many lines does it support?
  • It supports six programmable line keys, configurable for multiple extensions, lines or features.
  • Does it have security features?
  • Yes. Built-in encryption and hardware-based Cisco Trust Anchor ensure secure signaling and media.
  • Can it play visual voicemail?
  • Yes, you can access visual voicemail directly through the display for easy playback and message management.
  • Is the phone easy to deploy in bulk?
  • Yes—it supports centralized administration and provisioning via Cisco UCM, making large-scale deployments efficient.
  • What accessories are available?
  • Accessories include wired and wireless headsets, expansion modules and power adaptors (if not using PoE).
  • Can it be used in hotel, dorm, or shared environments?
  • Yes —dimensions and head-cable support make it ideal for shared use and hotel bedside setups.
  • Will it receive firmware updates?
  • Absolutely—Cisco regularly provides updates for security, features and performance.
  • Does it support Bluetooth?
  • No native Bluetooth; pairing is possible with third-party dongles via USB, but compatibility is not guaranteed.
  • Can I conference multiple lines?
  • Yes. The phone supports multi-party conferencing natively under Cisco UCM.
  • Suitable for contact centers?
  • Definitely. With hot-desking, speed dials and robust audio quality, the 8861 is ideal for call centers.
  • Is it PoE+ or PoE?
  • It supports 802.3at (PoE+), delivering sufficient power for display brightness and features.
  • Can it integrate with Cisco video systems?
  • While it doesn’t have a built-in camera, it integrates seamlessly with Cisco collaboration environments and supports video call initiation.
  • Is it suitable for executive offices?
  • Yes—its presentation, audio fidelity, and visual voicemail elevate executive communications.
  • What languages does the phone interface support?
  • The Cisco 8861 supports several languages, which can be selected from the settings menu.
  • How do I reset the Cisco 8861 to factory settings?
  • You can reset the phone to factory settings by going to the settings menu and selecting "Administration Settings."
  • Ratings & Reviews

    1 review

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    Nice item,

    by

    Ease of connection and setup, along with reasonable prices and excellent service