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Cisco Desk Phone 9800 Series Key Expansion Module Carbon Black (DP-9800-KEM) | New

Cisco Desk Phone 9800 Series Key Expansion Module Carbon Black (DP-9800-KEM) | New

SKU: DP-9800-KEM-N
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Overview

Overview of Cisco Desk Phone 9800 Series Key Expansion Module Carbon Black (DP-9800-KEM) | New

The Cisco Desk Phone 9800 Series Key Expansion Module Carbon Black (DP-9800-KEM) is a strong add-on that enhances the call handling capabilities of Cisco 9800 Series IP phones, making it a great option for administrative staff, contact center agents, and receptionists who handle a lot of calls. With 20 physical programmable keys spread across two pages, this elegant, carbon-black expansion module can accommodate up to 40 line or feature keys for improved call control, speed dials, and monitoring. In every lighting condition, line status and call information are clearly visible because to its vivid 5-inch backlit color LCD with a crisp 480 x 800 resolution. The module eliminates the need for extra power supplies by effortlessly connecting via USB to the host phone and drawing power straight from it.

The DP-9800-KEM is a small but sturdy device that easily connects with Cisco models DP-9841, DP-9851, DP-9861, and DP-9871. It provides professional-grade aesthetics and ease for hectic offices that require effective call handling and productivity.


Key Features of Cisco Desk Phone 9800 Series Key Expansion Module


40 Programmable Line and Feature Keys with two pages of 20 physical buttons allow quick access, call monitoring, speed dialing and advanced call control for busy users.

5-Inch Backlit Color LCD Display with crisp 480 x 800 resolution ensures line status, call information and navigation menus are highly visible and easy to read.

USB Powered and Connected with plugs directly into the host phone’s USB port with no external power supply required, simplifying installation and setup.

Compatible with Cisco 9800 Series IP Phones that is designed for use with models DP-9841, DP-9851, DP-9861 and DP-9871, ensuring seamless integration and full feature support.

Compact and Durable Carbon Black Design with sleek, professional appearance and sturdy build quality suited for demanding office and contact center environments.

Plug-and-Play Installation with quick and effortless setup with immediate functionality once connected to a compatible Cisco 9800 Series phone.

Multi-Page Navigation that easily switch between two key pages to accommodate up to 40 unique programmable keys without physical clutter.


Benefits of Cisco Desk Phone 9800 Series Key Expansion Module


🗹 Vastly expands call handling capacity, enabling users like receptionists and agents to efficiently manage multiple lines and features without missing important calls.

🗹 The high-resolution backlit LCD delivers clear visual cues for line and call status, reducing user errors and speeding up responses.

🗹 USB power draw from the host phone means no additional cables or power adapters, resulting in tidier workspaces and easier deployments.

🗹 Compact design ensures additional line keys are easily accessible without crowding desk space, facilitating smoother office workflows.

🗹Guaranteed compatibility and support within the Cisco 9800 Series ecosystem provide consistent performance and a unified user experience.

🗹 Add capability without replacing existing equipment, supporting business growth and evolving call volume demands.

Specifications

Specifications for Cisco Desk Phone 9800 Series Key Expansion Module Carbon Black (DP-9800-KEM) | New

ManufacturerCisco
Manufacturer Part NumberDP-9800-KEM
Product NameCisco Desk Phone 9800 Series Key Expansion Module Carbon Black
Product TypeExpansion Module
ColorCarbon Black
DisplayHigh-resolution color display
Programmable KeysProvides additional programmable line keys and feature keys
Key CustomizationKeys can be customized and programmed per user preferences
IntegrationSeamless integration with Cisco Unified Communications platforms like CUCM, Webex Calling, Broadworks
DesignComplements the aesthetic of Cisco 9800 Series IP phones
ConstructionRobust construction, built to Cisco quality standards
CompatibilityCompatible with Cisco 9800 Series IP Desk Phones

User Guides

Frequently Asked Questions

Cisco Desk Phone 9800 Series Key Expansion Module Carbon Black (DP-9800-KEM)
Frequently Asked Questions (FAQ's)



What is the Cisco 9800 Series Key Expansion Module?
  • It is an accessory module that adds additional programmable line and feature keys to compatible Cisco 9800 Series IP phones.
  • Which Cisco phone models are compatible with this expansion module?
  • Compatible with select Cisco 9800 Series IP phones, such as the Cisco 9861 and 9881, depending on firmware and software version.
  • How many additional keys does this module provide?
  • Each expansion module offers up to 28 programmable keys, typically arranged in two columns with dynamic labeling.
  • Is the display on the key module backlit or color?
  • Yes, the expansion module includes a backlit grayscale or color LCD screen depending on the version, for easy key identification.
  • What can the programmable keys be used for?
  • Keys can be programmed for speed dials, BLF (Busy Lamp Field), call parking, call pickup and feature activation.
  • Can I connect multiple key expansion modules to one phone?
  • Yes, typically up to 2 modules can be connected, but this may vary based on the phone model and power availability.
  • Does the module require external power?
  • It is usually powered via the host IP phone, but using multiple modules may require an external power adapter.
  • How is the module attached to the phone?
  • It physically docks via a side connector and is secured with mounting brackets provided in the kit.
  • Is it plug-and-play or does it require special configuration?
  • It is mostly plug-and-play, but configuration through Cisco Unified Communications Manager (CUCM) or Web UI may be required for custom key assignments.
  • Can the keys show real-time status of monitored lines?
  • Yes, it supports BLF to indicate call status (idle, ringing, in-call) of other extensions in real time.
  • Is the module compatible with third-party SIP platforms?
  • It is primarily designed for Cisco Unified Communications environments; limited functionality may be available with 3rd-party SIP support.
  • What color options are available?
  • The Carbon Black finish is the standard for modern Cisco 9800 Series aesthetics.
  • Does the module support localization or different languages?
  • Yes, it supports multi-language displays depending on the phone's language settings.
  • Is there a touchscreen version of this expansion module?
  • No, the module uses physical buttons with a display, not touch-enabled.
  • What is the purpose of the labeling display?
  • The integrated screen provides dynamic labeling so users can easily identify programmed functions without physical labels.
  • Is it compatible with the Cisco Webex Calling platform?
  • Yes, select 9800 Series phones and modules support Webex Calling when registered to the Cisco cloud.
  • Does it require a separate firmware upgrade?
  • No, the expansion module's functionality is managed via the phone's firmware, which must be kept up-to-date.
  • Can the keys be used for paging groups or hunt group login/logout?
  • Yes, programmable keys can be assigned to features like paging, hunt groups, and feature codes in CUCM or your SIP platform.
  • Is this module wall-mountable with the phone?
  • Yes, with the appropriate wall-mount kit, the phone and module can be securely mounted together.
  • Where can I configure the key layout and labels?
  • Use Cisco Unified Communications Manager (CUCM) or the phone’s administration interface (Web UI) to configure key functions and labels.
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