Overview
Overview of Cisco 9851 IP Desk Phone (DP-9851-K9) | New
The Cisco 9851 IP Desk Phone (DP-9851-K9) is a state-of-the-art, enterprise-level VoIP phone designed for the dynamic nature of modern workplaces, such as offices, home offices and hybrid work settings. The Cisco 9851 offers excellent audio clarity, strong security, and smooth integration with top collaboration platforms such as Cisco Unified Communications Manager and Webex Calling, all while featuring a sleek, modern design and advanced communication capabilities. With its ENERGY STAR certification and composition of 74% post-consumer recycled plastic, it represents a sustainable option for organizations committed to environmentally conscious business practices. The Cisco 9851 IP Desk Phone is equipped with a vivid 3.7-inch color LCD display, enabling clear and intuitive navigation as well as real-time information access. It’s perfect for busy professionals handling several calls and contacts, as it supports up to 46 lines and features six programmable line keys. Running on PhoneOS, the phone supports both SIP and Open SIP protocols, making it compatible with a variety of cloud-based and on-premises platforms. With integrated AI-driven noise cancellation, high-definition audio and a bass-boosting acoustic enclosure, conversations are crystal clear. Meanwhile, advanced security measures such as Trusted Platform Module (TPM) 2.0, TLS 1.3, and SRTP encryption ensure the protection of sensitive communications. With a built-in 2-port Gigabit Ethernet switch, USB-A and USB-C ports, and PoE support, the Cisco 9851 offers flexible connectivity for headsets, PCs and other devices, making it a versatile and future-ready solution for any professional environment.
Key Features of Cisco 9851 IP Desk Phone
• 3.7-inch Color LCD Display with high-resolution (480 x 240 pixels) screen for easy call management and navigation.
• Six Programmable Line Keys features tri-color LED indicators for quick access to lines, contacts and features.
• Supports Up to 46 Lines ideal for high-volume call environments and advanced call management.
• AI-Powered Noise Removal ensures superior audio quality by eliminating background noise.
• HD Audio & Acoustic Clarity with full-duplex speakerphone, acoustic echo cancellation and bass-enhancing enclosure for natural sound.
• Integrated 2-Port Gigabit Ethernet Switch enables high-speed network connectivity and PC integration.
• USB-A & USB-C Ports features flexible headset and device connectivity, plus support for charging external devices.
• PoE Support (Class 3) simplifies installation and reduces cable clutter.
• Advanced Security with trusted Platform Module (TPM) 2.0, TLS 1.3, SRTP, FIPS 140-2 compliance and secure boot for enterprise-grade protection.
• ENERGY STAR certified and made from 74% post-consumer recycled plastic.
• Hot Desking & Desk Reservation supports flexible workspaces and shared environments.
• One Button to Join (OBTJ) with quick access to meetings and collaboration tools.
• Hearing Aid Compatible (HAC) features inclusive design for accessibility.
Benefits of Cisco 9851 IP Desk Phone
🗹 Manage multiple calls and contacts efficiently with up to 46 lines and programmable keys.
🗹 AI-powered noise removal and HD audio ensure every conversation is clear, even in busy environments.
🗹 Integrated Ethernet switch, USB-A and USB-C ports support a wide range of headsets and devices.
🗹 Protects sensitive business communications with advanced encryption and secure hardware.
🗹 ENERGY STAR certification and recycled materials support sustainability goals.
🗹 Works with Cisco Unified Communications Manager, Webex Calling and third-party platforms for unified communications.
🗹 Hot desking, desk reservation and cloud compatibility make it ideal for hybrid and evolving workplaces.
🗹 Intuitive interface, color display and accessibility features ensure ease of use for all employees.
Specifications
Specifications for Cisco 9851 IP Desk Phone (DP-9851-K9) | New
Manufacturer | Cisco |
Manufacturer Part Number | DP-9851-K9 |
Product Name | Cisco 9851 IP Desk Phone |
Product Type | VoIP Phone |
Compatible Platforms | Cisco BroadWorks, Asterisk, Cisco Webex Calling, Cisco Webex Dedicate Instance (DI) |
Integrated Components | Trusted Platform Module (TPM) 2.0 |
Weight | 34.14 oz |
Body Color | Carbon black |
Body Material | ABS polycarbonate, 74% post-consumer recycled plastic |
Call Services | Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold, Call park/pickup |
Caller ID Type | Caller ID/call waiting |
Dialer Location | Base |
Conference Call Capability | Yes |
Speakerphone | Yes |
Programmable Buttons Qty | 6 |
Volume Control | Yes |
Indicators | Speakerphone indicator, line status indicator, headset, mute indicator, busy lamp field (BLF), status, calendar indicator, select indicator |
Additional Functions | Call recording, mute, Music on hold, Do not disturb, conference mode, Kensington security slot, sleep mode, QR code access, one button to join (OBTJ) |
Main Features | Integrated Ethernet switch |
VoIP | Yes |
VoIP Protocols | SIP, RTCP, RTP, SRTP, SDP |
Voice Codecs | G.722, G.729a, iLBC, G.729b, iSAC, G.722.2, Opus, G.711a-law, G.711μ-law |
Lines Supported | 46 lines |
Quality of Service | IEEE 802.1Q (VLAN) |
IP Address Assignment | DHCP, static |
Security | IEEE 802.1X, EAP-TLS, EAP-FAST, FIPS 140-2, SRTP, TLS 1.3 |
Power Over Ethernet (PoE) Support | Yes |
Network Protocols | TFTP, Cisco Discovery Protocol (CDP), DNS, HTTPS, Link Layer Discovery Protocol (LLDP), Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED), RTCP, RTP, GARP, IPv6, IPv4, DHCP, VLAN |
Network Ports Qty | 2 x Ethernet 10Base-T/100Base-TX/1000Base-T |
Compatible Software | Cisco WebEx, Cisco Unified Communications Manager |
Voice Features | Comfort noise generation (CNG), voice activity detection (VAD), acoustic echo cancellation (AEC), packet loss concealment (PLC), adaptive jitter buffer (AJB), automatic gain control (AGC), silence suppression, HD audio, acoustic shock protection, dual tone multi-frequency (DTMF), forward error correction (FEC), ultrasonic support |
Network Features | Class 3 PoE |
Type | LCD display - color |
Display Location | Base |
Diagonal Size | 3.7" |
Display Resolution | 240 x 480 pixels |
Backlit | Yes |
Display Languages | Danish, Hungarian, Czech, Chinese (traditional), Chinese (simplified), Ukrainian, Brazilian Portuguese, German, French, Italian, Norwegian, Portuguese, Polish, Finnish, Swedish, Russian, Spanish, Dutch, Greek, Turkish, Catalan, Japanese, Korean, UK English, US English, French Canadian, Spanish (Columbia), Chinese (Traditional, Hong Kong) |
Connections | Headset jack / RJ-9 ¦ 2 x network / RJ-45 ¦ USB / 4 pin USB Type A ¦ USB Type-C / 24 pin USB-C |
Hearing Aid Compatible | Yes |
Placing / Mounting | Desktop |
Cables Included | Network cable |
ENERGY STAR Certified | Yes |
Power Consumption | 2.82 W (power adapter, display off mode), 2.69 W (PoE, display off mode), 0.24 W (power adapter, deep sleep mode), 0.69 W (PoE, deep sleep mode) |
Width | 8.9 in |
Depth | 8.4 in |
Height | 1.9 in |
Weight | 34.14 oz |