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Cisco 9851 IP Desk Phone (DP-9851-K9) | Refresh

Cisco 9851 IP Desk Phone (DP-9851-K9) | Refresh

SKU: DP-9851-K9-RF
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Overview

Overview of Cisco 9851 IP Desk Phone (DP-9851-K9) | Refresh

The Cisco 9851 IP Desk Phone (DP-9851-K9) is a cutting-edge, business-level VoIP phone made to adapt to the changing needs of contemporary businesses, home offices and hybrid work environments. Along with a sleek, contemporary design and cutting-edge communication features, the Cisco 9851 provides outstanding audio quality, robust security and seamless connectivity with leading collaboration platforms like Cisco Unified Communications Manager and Webex Calling. It is a sustainable choice for companies dedicated to eco-friendly business practices because of its ENERGY STAR accreditation and 74% post-consumer recycled plastic composition. Real-time information access and easy navigation are made possible by the Cisco 9851 IP Desk Phone's bright 3.7-inch color LCD display. Because of its six programmable line keys and 46 line support, it's ideal for professionals who manage multiple conversations and contacts. With its support for both SIP and Open SIP protocols, the PhoneOS-powered device can be used with a wide range of on-premises and cloud-based platforms. High-definition audio, a bass-boosting acoustic enclosure and integrated AI-driven noise reduction make conversations incredibly clear. Conversely, sophisticated security protocols like SRTP encryption, TLS 1.3 and Trusted Platform Module (TPM) 2.0 guarantee the safety of private connections. The Cisco 9851 provides flexible connectivity for headsets, PCs and other devices with its integrated 2-port Gigabit Ethernet switch, USB-A and USB-C ports and PoE support. This makes it a flexible and future-ready solution for any professional setting.


Key Features of Cisco 9851 IP Desk Phone


3.7-inch Color LCD Display with high-resolution (480 x 240 pixels) screen for easy call management and navigation.

Six Programmable Line Keys features tri-color LED indicators for quick access to lines, contacts and features.

Supports Up to 46 Lines ideal for high-volume call environments and advanced call management.

AI-Powered Noise Removal ensures superior audio quality by eliminating background noise.

HD Audio & Acoustic Clarity with full-duplex speakerphone, acoustic echo cancellation and bass-enhancing enclosure for natural sound.

Integrated 2-Port Gigabit Ethernet Switch enables high-speed network connectivity and PC integration.

USB-A & USB-C Ports features flexible headset and device connectivity, plus support for charging external devices.

PoE Support (Class 3) simplifies installation and reduces cable clutter.

Advanced Security with trusted Platform Module (TPM) 2.0, TLS 1.3, SRTP, FIPS 140-2 compliance and secure boot for enterprise-grade protection.

ENERGY STAR certified and made from 74% post-consumer recycled plastic.

Hot Desking & Desk Reservation supports flexible workspaces and shared environments.

One Button to Join (OBTJ) with quick access to meetings and collaboration tools.

Hearing Aid Compatible (HAC) features inclusive design for accessibility.


Benefits of Cisco 9851 IP Desk Phone


🗹 Manage multiple calls and contacts efficiently with up to 46 lines and programmable keys.

🗹 AI-powered noise removal and HD audio ensure every conversation is clear, even in busy environments.

🗹 Integrated Ethernet switch, USB-A and USB-C ports support a wide range of headsets and devices.

🗹 Protects sensitive business communications with advanced encryption and secure hardware.

🗹 ENERGY STAR certification and recycled materials support sustainability goals.

🗹 Works with Cisco Unified Communications Manager, Webex Calling and third-party platforms for unified communications.

🗹 Hot desking, desk reservation and cloud compatibility make it ideal for hybrid and evolving workplaces.

🗹 Intuitive interface, color display and accessibility features ensure ease of use for all employees.

Specifications

Specifications for Cisco 9851 IP Desk Phone (DP-9851-K9) | Refresh

Manufacturer Cisco
Manufacturer Part Number DP-9851-K9-RF
Product Name Cisco 9851 IP Desk Phone
Product Type VoIP Phone
Compatible Platforms Cisco BroadWorks, Asterisk, Cisco Webex Calling, Cisco Webex Dedicate Instance (DI)
Integrated Components Trusted Platform Module (TPM) 2.0
Weight 34.14 oz
Body Color Carbon black
Body Material ABS polycarbonate, 74% post-consumer recycled plastic
Call Services Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold, Call park/pickup
Caller ID Type Caller ID/call waiting
Dialer Location Base
Conference Call Capability Yes
Speakerphone Yes
Programmable Buttons Qty 6
Volume Control Yes
Indicators Speakerphone indicator, line status indicator, headset, mute indicator, busy lamp field (BLF), status, calendar indicator, select indicator
Additional Functions Call recording, mute, Music on hold, Do not disturb, conference mode, Kensington security slot, sleep mode, QR code access, one button to join (OBTJ)
Main Features Integrated Ethernet switch
VoIP Yes
VoIP Protocols SIP, RTCP, RTP, SRTP, SDP
Voice Codecs G.722, G.729a, iLBC, G.729b, iSAC, G.722.2, Opus, G.711a-law, G.711μ-law
Lines Supported 46 lines
Quality of Service IEEE 802.1Q (VLAN)
IP Address Assignment DHCP, static
Security IEEE 802.1X, EAP-TLS, EAP-FAST, FIPS 140-2, SRTP, TLS 1.3
Power Over Ethernet (PoE) Support Yes
Network Protocols TFTP, Cisco Discovery Protocol (CDP), DNS, HTTPS, Link Layer Discovery Protocol (LLDP), Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED), RTCP, RTP, GARP, IPv6, IPv4, DHCP, VLAN
Network Ports Qty 2 x Ethernet 10Base-T/100Base-TX/1000Base-T
Compatible Software Cisco WebEx, Cisco Unified Communications Manager
Voice Features Comfort noise generation (CNG), voice activity detection (VAD), acoustic echo cancellation (AEC), packet loss concealment (PLC), adaptive jitter buffer (AJB), automatic gain control (AGC), silence suppression, HD audio, acoustic shock protection, dual tone multi-frequency (DTMF), forward error correction (FEC), ultrasonic support
Network Features Class 3 PoE
Type LCD display - color
Display Location Base
Diagonal Size 3.7"
Display Resolution 240 x 480 pixels
Backlit Yes
Display Languages Danish, Hungarian, Czech, Chinese (traditional), Chinese (simplified), Ukrainian, Brazilian Portuguese, German, French, Italian, Norwegian, Portuguese, Polish, Finnish, Swedish, Russian, Spanish, Dutch, Greek, Turkish, Catalan, Japanese, Korean, UK English, US English, French Canadian, Spanish (Columbia), Chinese (Traditional, Hong Kong)
Connections Headset jack / RJ-9 ¦ 2 x network / RJ-45 ¦ USB / 4 pin USB Type A ¦ USB Type-C / 24 pin USB-C
Hearing Aid Compatible Yes
Placing / Mounting Desktop
Cables Included Network cable
ENERGY STAR Certified Yes
Power Consumption 2.82 W (power adapter, display off mode), 2.69 W (PoE, display off mode), 0.24 W (power adapter, deep sleep mode), 0.69 W (PoE, deep sleep mode)
Width 8.9 in
Depth 8.4 in
Height 1.9 in
Weight 34.14 oz

User Guides

Frequently Asked Questions

Cisco 9851 IP Desk Phone (DP-9851-K9)
Frequently Asked Questions (FAQ's)



Is the Cisco 9851 IP Desk Phone compatible with Cisco Unified Communications Manager?
  • Yes, it works with Cisco Unified Communications Manager and other Cisco communication systems.
  • Does the Cisco 9851 support Bluetooth connectivity?
  • Yes, it supports Bluetooth, which allows you to connect wireless headsets and other Bluetooth devices.
  • Can I customize the screen display on the Cisco 9851?
  • Yes, the high-resolution color screen can be customized with a variety of backgrounds and preferences.
  • How many programmable line keys does the Cisco 9851 have?
  • The phone has multiple programmable line keys that can be customized to meet your specific needs.
  • Is the Cisco 9851 suitable for remote work?
  • Yes, its advanced features and dependable performance make it ideal for remote work environments.
  • What security features are included with the Cisco 9851?
  • It employs advanced security protocols such as encryption and secure boot to safeguard against potential threats.
  • Does the Cisco 9851 support Power over Ethernet (PoE)?
  • Yes, the phone supports Power over Ethernet (PoE) for simple and effective installation.
  • Can I use a USB headset with the Cisco 9851?
  • Yes, it has a USB port where you can connect a USB headset for better audio quality.
  • Is the firmware on the Cisco 9851 upgradable?
  • Yes, the phone's firmware can be updated to the most recent version for improved performance and new features.
  • How easy is it to set up the Cisco 9851 IP Desk Phone?
  • The phone has a simple installation and setup process and a user-friendly interface.
  • What kind of warranty does the Cisco 9851 come with?
  • The warranty typically includes a limited warranty
  • Can the Cisco 9851 be used for video calls?
  • No, the Cisco 9851 IP desk phone is an audio-only device that does not support video calling.
  • Does the phone support call conferencing?
  • Yes, it supports call conferencing, which allows multiple participants to join the same call.
  • What kind of audio quality does the Cisco 9851 provide?
  • The phone provides HD audio quality, allowing for clear and crisp voice communication.
  • Is the Cisco 9851 IP Desk Phone wall-mountable?
  • Yes, it can be wall-mounted using the proper mounting kit.
  • How many Ethernet ports does the Cisco 9851 have?
  • The phone has two Gigabit Ethernet ports, one for networking and the other for connecting a PC.
  • Can the Cisco 9851 integrate with third-party applications?
  • Yes, it supports integration with a variety of third-party applications to improve its functionality.
  • What is the weight of the Cisco 9851 IP Desk Phone?
  • The phone weighs approximately 2.2 pounds (1 kilogram).
  • Does the phone have voicemail capabilities?
  • Yes, it supports voicemail and allows you to easily access voicemail features.
  • Is the Cisco 9851 available in colors other than Carbon Black?
  • The DP-9851-K9 model comes in Carbon Black; other colors may be available.
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