Poly Headset Sound Problems? Here’s Solutions for Your Computer Setup

Nothing is more detrimental than experiencing audio problems during a crucial online lecture, conference, or call. Before contacting technical support, there are a few things you can do if you are experiencing issues with audio reception on your computer. We'll use Poly Blackwire 3325 USB Headsets as an example in this post:

Go to Start > Settings (Gear Icon)

Under System > Click Sound and you will see a screen like below:

From there you can check a few things:

1. Verify that the PC is not muted. Additionally, verify sure your headset is not muted by checking as follows:

2. You'll find a microphone test option if you scroll down. Verify that the volume is not too low. To increase the volume on the Poly Blackwire USB Headsets, press the button. Choose the output device by clicking "Manage Sound Devices." Verify that Poly Blackwire USB Headsets is chosen.

3. If the problem with the audio continues, you can select "Troubleshoot." You will receive action recommendations from the system.

4. Rebooting your computer is another option if you want to quickly reset the system.

Learn more in the Poly Blackwire USB Headsets, please give Telquest Sales a call at 973-808-4588, and we will be happy to help you find out the best headsets and equipment you need!