How Can I Pick up from the Base Phone and Place a Call from my Cordless Phone on Hold?

Our tech support staff provides excellent pre- and post-sale assistance in addition to provisioning, consulting, setup, and installation support. We would like to make the answers to the many hardware and software questions we receive public.

We have covered the following in earlier Mom's Calling Q&A sessions: How to Register Phones on a Switchvox Device. More recent, genuine questions and answers from users just like you are available today.

How can I end a call on a cordless phone and resume it on the base phone?

Question:

Can a cordless phone (Panasonic KX-TGP600 ) be connected to a base phone so that you can answer calls on the cordless phone, place them on hold, and view the call on hold on the base phone?

Answer:

Most phone networks allow you to use park zones to place a call on a "hold" system and then pick it up there. Typically, a desk phone's key is either lit or unlit depending on whether the call is in park. You could move the ball between phones that have a transfer button by using an asterisk system, or you could call ## for a blind transfer. Additionally, you can park the call as previously described. For the park zone, you would need to include a BLF (busy lamp field) to your Phone.

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