Yealink WH63 Microsoft Teams Convertible DECT Wireless Headset (WH63-TEAMS)
Frequently Asked Questions (FAQ's)
What is the Yealink WH63-TEAMS headset?
It is a DECT wireless headset designed for Microsoft Teams, offering hands-free communication with multiple wearing options. Is the WH63-TEAMS certified for Microsoft Teams?
Yes, it is officially certified for Microsoft Teams and features a dedicated Teams button for seamless integration. How does the WH63 connect to devices?
It connects via the included DECT base station, which supports USB connectivity to PCs and compatible Yealink IP phones. What is the wireless range of the WH63?
The DECT technology provides a range of up to 394 feet (120 meters) in an open environment. Does the WH63-TEAMS support Bluetooth connectivity?
No, it uses DECT wireless technology, not Bluetooth. What wearing styles are available with the WH63?
It offers convertible wearing styles, including ear hook, headband, and neckband options. What is the battery life of the WH63?
It provides up to 8 hours of talk time on a full charge. How do I charge the headset?
The headset charges via the DECT base station. Simply place it on the base for charging. Can the WH63 be used with non-Yealink phones?
It is primarily designed for Yealink IP phones and Microsoft Teams but may work with other softphone applications. Does the WH63 support call control buttons?
Yes, it features call answer/end, mute, and volume controls directly on the headset. Does the WH63-TEAMS have a busy light indicator?
Yes, it includes a built-in red indicator to signal when you are on a call. Is the microphone noise-canceling?
Yes, it features Yealink’s noise-canceling technology to reduce background noise. How do I mute/unmute the microphone?
You can mute/unmute using the button on the headset or via Microsoft Teams. Can I connect multiple devices to the WH63?
It can connect to both a PC and a compatible Yealink IP phone simultaneously via the DECT base. How do I update the firmware for the WH63?
Firmware updates can be done using Yealink’s USB Connect software. Does the headset support call merging or conferencing?
Yes, the Yealink WH63 supports multiple headset conferencing when paired with a compatible DECT base. What should I do if the headset is not connecting to the base?
Try re-pairing the headset by placing it on the base and ensuring the base is correctly connected to your device. Is the WH63 comfortable for long hours of use?
Yes, with its lightweight design and multiple wearing styles, it is designed for extended wear. Can I use the WH63 with Zoom or other UC platforms?
While optimized for Microsoft Teams, it can work with other UC platforms like Zoom, Skype, and Webex. What do I do if my headset has audio issues?
Ensure the firmware is updated, check the connection, adjust volume settings, and restart the headset and base.