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  • Polycom VVX 401 IP Phone with Microsoft Teams (2200-48400-019) | Recertified
Polycom VVX 401 IP Phone with Microsoft Teams (2200-48400-019) | Recertified

Polycom VVX 401 IP Phone with Microsoft Teams (2200-48400-019) | Recertified

SKU: 2200-48400-019
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Individually boxed with handset, ethernet cable and curly cord

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Overview

Polycom VVX 401 VoIP Phone

Overview

The Polycom VVX 401 IP phone is a mid-range VoIP phone with a 3.5" color LCD display and twelve line appearances. Designed with the busy office worker in mind, VVX 401 is intuitive to use and stylish to look at. Polycom HD Voice provides exquisite audio, so voices sound clear and natural. The twelve programmable line keys and four context-sensitive soft keys give a powerful yet easy-to-use interface for the connected worker. The speakerphone includes Polycom Acoustic Clarity technology for keeping voices clear, and is full-duplex.

The VVX 401 includes dual Ethernet ports, one for the switch, one for a workstation, with Power over Ethernet compliance, reducing infrastructure expenditure and saving you money. Zero Touch Provisioning makes it easy to integrate and manage this business IP phone. The 401 can be integrated with Microsoft Exchange, so you can have your calendar right at your deskphone. Up to three expansion modules can be added for more programmable keys.

Specifications

User Interface Features
  • Backlit 3.5 in color LCD (320 x 240) resolution
  • Voicemail support1
  • WebKit-based browser
  • Adjustable base height
  • Single USB port (2.0 compliant) for media and storage applications
  • Unicode UTF-8 character support. Multilingual user interface including Chinese, Danish, Dutch, English (Canada/US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish and Swedish
Audio Features
  • Polycom® HD Voice™ technology delivers lifelike voice quality for each audio pathhandset, the hands-free speakerphone and the optional headset2
  • Polycom® Acoustic Clarity™ technology. Providing full-duplex conversations, acoustic echo cancellation and background noise suppression
    • Type 1 compliant (IEEE 1329 full duplex)
  • Frequency response – 150 Hz – 7 kHz for handset, optional headset and handsfree speakerphone modes
  • Codecs: G.711 (A-law and ?-law), G.729AB, G.722.1, iLBC
  • Individual volume settings with visual feedback for each audio path
  • Voice activity detection
  • Comfort noise generation
  • DTMF tone generation (RFC 2833 and in-band)
  • Low-delay audio packet transmission
  • Adaptive jitter buffers
  • Packet loss concealment
Headset and Handset Compatibility
  • Dedicated RJ-9 headset port
  • Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
  • Compliant with ADA Section 508 Subpart B 1194.23 (all)
  • Hearing aid compatible handset for magnetic coupling to hearing aids
  • Compatible with commercially available TTY adapter equipment
Call Handling Features
  • 12 lines (programmable line keys)
  • Shared call/bridged line appearance
  • Busy lamp field
  • Flexible line appearance (1 or more line keys can be assigned for each line extension)
  • Supports compatible USB headsets
  • Distinctive incoming call treatment/call waiting
  • Call timer and call waiting
  • Call transfer, hold, divert (forward), pickup
  • Called, calling, connected party information
  • Local 3-way audio conferencing
  • 1-touch speed dial, redial
  • Remote missed call notification
  • Do not disturb function
  • Electronic hook switch capable
  • Local configurable digit map/dial plan
Open Application Platform
  • WebKit-enabled full browser that supports HTML5, CSS, SSL security and JavaScript
  • Supports Polycom Apps SDK and API for third-party business and personal applications
  • Bundled with Polycom UC Software:
    • Corporate directory access using LDAP
    • Visual conference management
    • Local voice call recording on USB flash drive
Network and Provisioning
  • SIP protocol support
  • SDP
  • IETF SIP (RFC 3261 and companion RFCs)
  • Two-port gigabit Ethernet switch
    • 10/100Base-TX across LAN and PC Ports
    • 1000Base-TX available on VVX410
    • Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment
    • Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
  • Manual or dynamic host configuration protocol (DHCP) network setup
  • Time and date synchronization using SNTP
  • FTP/TFTP/HTTP/HTTPS serverbased central provisioning for mass deployments
  • Provisioning and call server redundancy supported1
  • QoS Support – IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS and Diffserv/DSCP
  • VLAN-CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery
  • Network address translation support for static configuration and “keep-alive” SIP signaling
  • RTCP and RTP support
  • Event logging
  • Syslog
  • Hardware diagnostics
  • Status and statistics reporting
  • IPv4 and IPv6
  • TCP
  • UDP
  • DNS-SRV
Security
  • 802.1X authentication and EAPOL
  • Media encryption via SRTP
  • Transport layer security
  • Encrypted configuration files
  • Digest authentication
  • Password login
  • Support for URL syntax with password for boot server address
  • HTTPS secure provisioning
  • Support for signed software executables
Power
  • Built-in auto-sensing IEEE 802.3af Power over Ethernet
  • Energy-saving after-hours mode
  • External universal AC adapter (optional), 48VDC 0.3A

Frequently Asked Questions

Polycom VVX 401 IP Phone with Microsoft Teams (2200-48400-019)
Frequently Asked Questions (FAQ's)



What is the Polycom VVX 401 IP Phone with Microsoft Teams?
  • It is a business-grade desk phone designed for use with Microsoft Teams, offering advanced features like HD voice, a color touchscreen, and integration with Teams features.
    • Is the Polycom VVX 401 compatible with other platforms?
    While it is designed for Microsoft Teams, it can also be used with other SIP-based platforms with the appropriate configuration.
    What is the difference between the VVX 401 and other Polycom VVX models?
    The VVX 401 offers a color display, HD voice quality, and is tailored for Teams integration, while other models may lack Teams-specific features or have different display sizes.
    Does the Polycom VVX 401 require any special software for Teams?
  • Yes, it comes with Microsoft Teams firmware pre-installed to optimize performance with Teams.
  • Can I use the Polycom VVX 401 without Microsoft Teams?
  • Yes, it can work as a standard SIP desk phone, but some Teams-specific features will not be available.
    • How do I set up the Polycom VVX 401?
  • You can set it up by connecting it to your network, configuring it with your Teams account, and following the on-screen prompts for initial setup.
    • Can I use the VVX 401 phone with a wireless connection?
  • No, the VVX 401 requires a wired Ethernet connection for network and Teams integration.
    • Is there a wall mount available for the Polycom VVX 401?
  • Yes, the wall mount kit is available separately for the VVX 401.
    • How do I update the firmware on the Polycom VVX 401?
  • Firmware updates can be done automatically via Teams or manually through the Polycom provisioning server.
    • Does the VVX 401 support Bluetooth?
  • The VVX 401 does not support native Bluetooth, but you can add Bluetooth functionality using a USB dongle.
    • What are the main features of the Polycom VVX 401?
  • Microsoft Teams integration, color touchscreen, HD voice, support for up to 3 SIP accounts, and access to Teams apps.
    • Can I customize the screen layout on the Polycom VVX 401?
  • Yes, you can customize the home screen layout and settings through the Teams interface or the phone’s settings.
    • How many lines can the VVX 401 handle?
    The Polycom VVX 401 supports up to 3 lines for multiple calls or extensions.
    Does the VVX 401 support call transfer and conference calling?
    Yes, it supports both call transfer and conference calling features through the Teams platform.
  • Can I use a headset with the Polycom VVX 401?
  • Yes, it has a USB port for connecting a USB headset or you can use a 3.5mm headset through the headset jack.
  • Does the Polycom VVX 401 support voicemail?
  • Yes, it integrates with Microsoft Teams' voicemail system for managing and retrieving messages.
    • Can I access my Teams chat messages on the Polycom VVX 401?
  • No, the phone is designed primarily for calls and meetings—Teams chat is better accessed through the Teams app on a computer or mobile device.
    • What should I do if my Polycom VVX 401 is not registering with Microsoft Teams?
  • Ensure the phone is connected to the correct network and that Microsoft Teams credentials are correctly entered. You may also need to check the Teams settings in the admin portal.
    • How can I reset the Polycom VVX 401?
  • To reset, go to the Settings menu on the phone, select Reset to Factory Defaults, and confirm.
    • Where can I find support for my Polycom VVX 401?
  • You can find support on Poly’s official support website, including user manuals, FAQs, and firmware downloads.
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