Supports Webex Calling
Individually boxed with handset, ethernet cable and curly cord
Same Day Shipping - Arrives in 3-5 Business Days /returns-icon.jpg){kind=icon}
30-day Returns 
Have one to sell? Click here to sell to us
The Polycom VVX 401 12-Line IP Phone (2200-48400-025) is a mid-range business VoIP phone designed for call-heavy workplaces, office workers and reception teams who require clear audio and effective call handling. It offers a professional desktop calling experience with less training overhead due to its 3.5-inch backlit color display, 12 line appearances, and Polycom HD Voice.
• 12-line SIP business media phone for moderate call volume environments.
• 3.5-inch backlit color LCD with 320 x 240 resolution for easy navigation.
• 12 programmable line keys plus 4 context-sensitive soft keys for fast access to features.
• Polycom HD Voice and Acoustic Clarity for natural, full-duplex conversations.
• Dual 10/100 Ethernet ports for desk phone and PC passthrough connectivity.
• Power over Ethernet support for cleaner installations and fewer cables.
• RJ9 headset port and USB 2.0 support for accessories and expansion use cases.
• Up to 3-way local conferencing and expansion module support for greater productivity.
🗹 Improves call handling with one-touch access to lines, transfers, and essential phone functions.
🗹 Helps users sound more professional thanks to HD Voice and noise-reducing audio clarity.
🗹 Reduces desk clutter and installation complexity with PoE and dual Ethernet pass-through.
🗹 Speeds up adoption in busy offices because the interface is intuitive and easy to learn.
🗹 Supports productivity tools like calendars and directory access right from the desktop phone.
🗹 Offers a scalable business phone platform that can expand with additional key modules when needed.
| Manufacturer | Polycom |
| Manufacturer Part Number | 2200-48400-025 |
| Product Name | Polycom VVX 401 12-Line IP Phone |
| Product Type | IP Phone |
Call Services | Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold |
Key Expansion Module Max Qty | 3 |
Dialer Location | Base |
Conference Call Capability | 3-way |
Speakerphone | Yes |
Programmable Buttons Qty | 12 |
Additional Functions | Call timer, Web browser |
Main Features | Multiple VoIP protocol support, integrated Ethernet switch |
VoIP | Yes |
VoIP Protocols | SIP, RTCP, RTP, SRTP, SDP |
Voice Codecs | G.722, G.729ab, G.711u, G.711a, iLBC, G.722.1, G.722.1c |
Lines Supported | 12 lines |
Quality of Service | IEEE 802.1Q (VLAN), IEEE 802.1p, Type of Service (ToS) |
IP Address Assignment | DHCP, static |
Security | IEEE 802.1X |
Power Over Ethernet (PoE) Support | Yes |
Network Protocols | IP, TCP, TFTP, UDP, HTTP, DNS, HTTPS, SRTP, Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED), RTCP, RTP, SNTP |
Network Ports Qty | 2 x Ethernet 10Base-T/100Base-TX/1000Base-T |
Voice Features | Comfort noise generation (CNG), voice activity detection (VAD), HD Voice, acoustic echo cancellation (AEC), packet loss concealment (PLC) |
Network Features | Network Address Translation (NAT), Class 3 PoE |
Type | LCD display - color |
Display Location | Base |
Diagonal Size | 3.5" |
Display Resolution | 320 x 240 pixels |
Backlit | Yes |
Connections | Headset jack / RJ-9 ¦ USB |
Hearing Aid Compatible | Yes |
Cables Included | Network cable |
Pricing Type | Refurbished |
Width | 7.5 in |
Depth | 7.1 in |
Height | 5.9 in |
Weight | 31.7 oz |
It is a business IP phone designed for VoIP communication, supporting multiple lines and advanced call management.
It supports up to 12 line appearances, making it ideal for busy professionals and reception roles.
Yes, it features Polycom HD Voice technology for superior call clarity.
Yes, it supports SIP-based VoIP platforms for broad compatibility.
Yes, it includes a 3.5-inch color screen for intuitive navigation.
Yes, Power over Ethernet is supported for simplified installation.
Yes, it supports both wired and USB headsets for hands-free communication.
Yes, it features a full-duplex speakerphone for clear two-way conversations.
Yes, it is ideal for small to medium-sized business environments.
Yes, it includes dual Gigabit Ethernet ports for fast network connectivity.
Yes, it supports wall mounting with optional accessories.
Yes, it offers simple provisioning and user-friendly deployment.
Yes, it supports multi-party conferencing for team collaboration.
Yes, it includes enterprise-grade security protocols to protect communications.
Yes, it supports remote provisioning and centralized management.
Yes, standard call handling features like hold, transfer and forwarding are included.
Yes, its multi-line capability makes it ideal for reception and front-desk use.
A power adapter is optional if PoE is not available.
Yes, firmware updates can be applied to maintain performance and security.
It delivers reliable performance, HD audio clarity and efficient multi-line communication—making it a strong choice for modern business environments.
