Polycom SoundPoint IP 560 VoIP Phone with Power Supply (2200-12560-001) | Like New

Polycom SoundPoint IP 560 VoIP Phone with Power Supply (2200-12560-001) | Like New

SKU: 2200-12560-001-LN
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Overview

Polycom SoundPoint IP 560 SIP Phone with Power Supply

Introducing the SoundPoint IP 560 desktop phone with GigE, a four-line SIP phone that delivers calls of unprecedented richness and clarity and supports a comprehensive range of cutting-edge features to future-proof your investment in network infrastructure. It is ideal for professionals and managers with demanding collaborative communication needs.

The SoundPoint IP 560 desktop phone features Polycom's revolutionary HD Voice technology, which brings life-like richness and clarity to every call1,2. Polycom HD Voice technology incorporates wideband audio for over twice the voice clarity and Polycom's patented Acoustic Clarity Technology for crystal-clear, noise- and echo-free sound plus a best-in-class system design for high-fidelity, faithful voice reproduction.

The SoundPoint IP 560 desktop phone is engineered to make installation, configuration, and upgrades as simple and efficient as possible. The phone's built-in IEEE 802.3af PoE circuitry and a dual-port Gigabit Ethernet switch enable flexible deployment options and savings on cabling expenses. It supports remote, zero-touch provisioning and upgrades from a variety of servers as well as boot and call server redundancy to ensure reliable, uninterrupted performance.

Powered by state of the art Gigabit Ethernet IP telephony technology, the SoundPoint IP 560 desktop phone features a future-proof dual-port Gigabit Ethernet switch for seamless integration with a PC or desktop server. For organizations with existing GigE deployment, the SoundPoint IP 560 desktop phone delivers unobstructed, high-speed access to productivity-boosting applications. For organizations with plans to migrate to GigE, the SoundPoint IP 560 desktop phone protects investment in network infrastructure.

Polycom SoundPoint IP 560 Electronic Hook Switch (EHS) Support

Connect your Polycom SoundPoint IP 560 SIP Telephone with your favorite headset and enjoy the freedom of controlling your desk phone from anywhere in your office.

Specifications

Lines (Directory Numbers)
  • Up to 4 lines with up to 2 concurrent calls per line
Display
  • 320 x 160-pixel backlit grayscale graphical LCD
  • LED backlight with custom intensity control
Feature Keys
  • 4 context-sensitive “soft” keys
  • 26 dedicated “hard” keys
    • 6 line keys with bi-color (red/green) LED
    • 8 feature keys
    • 6 display/menu navigation keys
    • 2 volume control keys
    • Illuminated mute key
    • Illuminated headset key
    • Illuminated hands-free speakerphone key
    • Dedicated hold key
Headset Compatibility
  • Dedicated RJ-9 headset port
    • Amplified headsets are recommended
Hearing Aid Compatibility
  • Compliant with ADA Section 508 Recommendations: Subpart B 1194.23 (all)
  • Hearing Aid Compatible (HAC) handset for magnetic coupling to approved HAC hearing aids
  • Compatible with commercially-available TTY adapter equipment
Audio Features
  • Polycom HD Voice technology delivers life-like voice quality for each audio path - the handset, the hands-free speakerphone, and the optional headset
  • Full-duplex hands-free speakerphone
    • Type 1 compliant with IEEE 1329 full duplex standards
  • Frequency response - 100Hz - 7kHz for handset, optional headset and hands-free speakerphone modes
  • Codecs: G.722 (wideband), G.711 μ/A, and G.729A (Annex B)
  • Individual volume settings with visual feedback for each audio path
  • Voice activity detection
  • Comfort noise fill
  • DTMF tone generation/DTMF event RTP payload
  • Low-delay audio packet transmission
  • Adaptive jitter buffers
  • Packet loss concealment
  • Acoustic echo cancellation
  • Background noise suppression
Call Handling Features
  • Shared call/bridged line appearance
  • Flexible line appearance (one or more line keys can be assigned for each line extension)
  • Busy Lamp Field (BLF)
  • Distinctive incoming call treatment/call waiting
  • Call timer
  • Call transfer, hold, divert (forward), pickup
  • Called, calling, connected party information
  • Local three-way conferencing
  • One-touch speed dial, redial
  • Call waiting
  • Remote missed call notification
  • Intercom
  • Automatic off-hook call placement
  • Do not disturb function
Other Features
  • Local feature-rich GUI
  • Time and date display
  • User-configurable contact directory and call history (missed, placed, and received)
  • Customizable call progress tones
  • Wave file support for call progress tones
  • Unicode UTF-8 character support. Multilingual user interface encompassing Chinese, Danish, Dutch, English (Canada/US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish
Protocol Support
  • IETF SIP (RFC 3261 and companion RFCs)
Network and Provisioning
  • Two-port Gigabit Ethernet switch
    • 10/100/1000Base-Tx across LAN and PC ports
    • Conforms to IEEE802.3-2005 (Clause 40) for Physical Media Attachment
    • Conforms to IEEE802.3-2002 (Clause 28) for Link Partner Auto-Negotiation
  • Manual or dynamic host configuration protocol (DHCP)
    network setup
  • Time and date synchronization using SNTP
  • FTP / TFTP / HTTP / HTTPS server-based central provisioning for mass deployments
  • Provisioning and call server redundancy supported
  • Web portal for individual unit configuration
  • QoS Support – IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DSCP
  • Network Address Translation (NAT) – support for static configuration and “Keep-Alive” SIP signalling
  • RTCP support (RFC 1889)
  • Event logging
  • Syslog
  • Local digit map
  • Hardware diagnostics
  • Status and statistics reporting
Security
  • Transport Layer Security (TLS)
  • Encrypted configuration files
  • Digest authentication
  • Password login
  • Support for URL syntax with password for boot server address
  • HTTPS secure provisioning
  • Support for signed software executables
Power
  • Built-in, auto-sensing IEEE 802.3af Power over Ethernet
  • External Source 48V DC @ 380mA
Size
  • 10.5 in x 6 in x 7.5 in x 2.5 in
    • (26.5 cm x 15 cm x 19 cm x 6.5 cm) (W x H x D x T)

Frequently Asked Questions

Polycom SoundPoint IP 560 VoIP Phone with Power Supply (2200-12560-001)

Frequently Asked Questions (FAQ's)



What type of phone is the Polycom SoundPoint IP 560?
  • It is a VoIP (Voice over IP) phone designed for business and enterprise communication.
    • What are the main features of the SoundPoint IP 560?
  • It features four lines, HD Voice technology, dual Gigabit Ethernet ports, a backlit LCD display, and advanced call management capabilities.
    • Does the SoundPoint IP 560 come with a power supply?
  • Yes, this model (2200-12560-001) includes a power supply, but it also supports Power over Ethernet (PoE).
    • Is the SoundPoint IP 560 compatible with SIP-based VoIP systems?
  • Yes, it is a SIP-based phone that works with most VoIP service providers.
    • Does the phone support HD Voice?
  • Yes, it features Polycom HD Voice technology for crystal-clear audio quality.
    • Does the SoundPoint IP 560 support Power over Ethernet (PoE)?
  • Yes, it is PoE-compatible, allowing power to be supplied via an Ethernet connection.
    • Can I connect a headset to the SoundPoint IP 560?
  • Yes, it has a dedicated RJ-9 headset port for wired headsets.
    • Does the phone have Bluetooth capability?
  • No, the SoundPoint IP 560 does not have built-in Bluetooth support.
    • Can I use the SoundPoint IP 560 with Microsoft Teams or Zoom?
  • It is not natively compatible but can be used with VoIP services that integrate with Teams or Zoom via SIP configurations.
    • Does the phone support Gigabit Ethernet?
  • Yes, it features dual Gigabit Ethernet ports for high-speed network connectivity.
    • How many lines can the SoundPoint IP 560 handle?
  • It supports up to four lines for multiple call handling.
    • Does the phone have a speakerphone?
  • Yes, it includes a full-duplex speakerphone with echo cancellation.
    • Is the LCD display backlit?
  • Yes, it has a backlit graphical LCD screen for improved visibility.
    • Can I configure speed dials on this phone?
  • Yes, you can assign speed dials and program soft keys for quick access.
    • Does the phone support call forwarding and call transfer?
  • Yes, it has built-in call forwarding, call transfer, and conferencing features.
    • Why is my phone not turning on?
  • Ensure the power supply is connected or that it is properly receiving power via PoE.
    • How do I reset the SoundPoint IP 560 to factory settings?
  • Navigate to Menu > Settings > Advanced > Admin Settings > Reset to Defaults (admin password may be required).
    • What should I do if there is no sound during a call?
  • Check the volume settings, ensure the handset or speaker is properly connected, and restart the phone.
    • How do I update the phone’s firmware?
  • Firmware updates can be done via the web interface or through your VoIP provider's provisioning system.
    • What is the warranty on the Polycom SoundPoint IP 560?
  • It comes with a one-year limited warranty from Polycom (now part of HP/Poly).
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