Plantronics APV-66 EHS Adapter (38633-11) | New

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Plantronics APV-66 EHS Adapter (38633-11) | New

SKU: 38633-11-N
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Overview

Overview of Plantronics APV-66 EHS Adapter (38633-11) | New

The Plantronics APV-66 EHS Adapter (38633-11) connects your phone to your Plantronics headset, allowing you to use the headset call control button to answer and end calls. The APV-66 EHS Adapter replaces the HL10 Handset Lifter. This cable is compatible with Cisco desk phones and may also work with other manufacturers.


Features

  • Connects your Avaya Digital or IP phone to Plantronics wireless headsets CS500, Savi 700, Savi 8200, and Savi Office series..
  • Allows you to answer and end calls from your wireless headset with a single touch..
  • Removes the need for an HL-10 handset lifter..
  • Connector for existing online indicator (OLI) lights is included.

Specifications

Specification for Plantronics APV-66 EHS Adapter (38633-11) | New

BrandPoly
ManufacturerPlantronics
Manufacturer Part Number38633-11
Product NamePlantronics APV-66 EHS Adapter
Product TypeEHS Adapter
ColorBlack
CompatibilityPlantronics MDA200 Audio Switcher, Avaya Phones 2420, 4610, 4610SW, 4620, 4620SW, 4621SW, 4622SW, 4625SW, 4630SW, 5420, 5610 5620, Plantronics CS500 Series Wireless Desk Phone Headset Systems CS510, CS520, CS530, CS540, Plantronics Savi 700 Series Wireless UC Headset Systems W710, W720, W730, W740, W745, Plantronics Savi Office Wireless Headsets WO100, WO200, WO300, WO350


Frequently Asked Questions

Plantronics APV-66 EHS Adapter (38633-11) Frequently Asked Questions (FAQ's)



What is the Plantronics APV-66 EHS Adapter used for?
  • It enables remote call control (answer/end) from a compatible Plantronics headset with supported Avaya desk phones.
    • Which phones are compatible with the APV-66 EHS Adapter?
  • It is designed for use with Avaya 1600 and 9600 series IP phones that support EHS functionality.
    • Which headsets are compatible with the APV-66?
  • It works with Plantronics Savi, CS500 series, and Voyager Office headsets.
    • Is this adapter plug-and-play?
  • Yes, it connects easily between the phone and headset base with no software installation required.
    • Can I use the APV-66 with non-Avaya phones?
  • No, it is specifically made for Avaya desk phones and won’t work with phones from other brands.
    • Does it require additional power or batteries?
  • No, it is powered directly through the connected devices.
    • What does the APV-66 enable me to do remotely?
  • It allows you to answer, end, and hear ring alerts directly from the headset when away from the desk.
    • Do I still need a handset lifter if I have this EHS cable?
  • No, if your phone supports EHS, the APV-66 eliminates the need for a mechanical lifter.
    • How long is the APV-66 cable?
  • The cable is approximately 30 inches (76 cm) long.
    • Can I mute the call remotely using this cable?
  • The mute function depends on the headset, not the cable itself, but most compatible headsets allow mute.
    • Is firmware required to use the APV-66 with my headset?
  • In some cases, firmware updates to your Plantronics headset or Avaya phone may be required for full compatibility.
    • Does it work with the Plantronics CS540 headset?
  • Yes, the CS540 is fully compatible with the APV-66 when used with a supported Avaya phone.
    • How do I know if my Avaya phone supports EHS?
  • Check your phone’s documentation or settings for EHS support, or consult Avaya’s support website.
    • Can I answer calls while away from my desk?
  • Yes, that’s the primary purpose—remote call answering and ending using your headset.
    • Is call volume control available through the EHS cable?
  • Volume control is managed via the headset, not the EHS cable.
    • Will the headset ring when a call comes in?
  • Yes, compatible headsets will play a ring alert tone when a call is incoming.
    • What’s included in the box with the APV-66?
  • The EHS adapter cable and basic quick start guide are included.
    • Does this cable work with softphones or only desk phones?
  • It is designed for Avaya desk phones only, not for use with softphones or USB-connected devices.
    • Can I transfer calls remotely using the headset and APV-66?
  • Transferring calls must be done on the phone itself; the EHS only handles call pickup and hang-up.
    • Where can I find the setup guide for APV-66?
  • You can download it from the Poly official website or consult your headset documentation.
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    Ratings & Reviews

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    Plantronics APV-66 Worked Perfectly

    by

    The Plantronics EHS Cable APV-66 worked perfectly when paired with my work's Avaya 4621SW IP phone and a Plantronics CS510. I was confused about exactly what functionality this item would provide other than the on-hook/off-hook control.

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    Perfect

    by

    I had no trouble setting up the Plantonics headset base, and my headphones are working perfectly now.

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