Plantronics APC-43 Electronic Hook Switch Adapter (38350-13) | Recertified

Plantronics APC-43 Electronic Hook Switch Adapter (38350-13) | Recertified

SKU: 38350-13
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Overview

Overview of Plantronics APC-43 Electronic Hook Switch Adapter (38350-13) | Recertified

The Plantronics APC-43 Electronic Hook Switch Adapter (38350-13) eliminates the HL10 Handset Lifter. This cable allows you to connect accessories to your phone and answer and end calls remotely.


Key Features of Plantronics APC-43 Electronic Hook Switch Adapter


Connects your Cisco IP phone to wireless Plantronics CS500, Savi 700, and Savi Office series headsets.
Controls your wireless headset's answer/end calls remotely with a single touch.
Removes the requirement for an HL-10 handset lifter.
Connector for existing online indicator (OLI) lights is included.

Wireless Headset Compatibility

Plantronics CS510, CS520, CS530, CS540
Plantronics Voyager Legend CS B335
Plantronics Savi 7210, 7220 Office
Plantronics Savi W710, W720, W730, W740, W745
Plantronics Savi W8210, W8220
Plantronics Savi Office WO100, WO200, WO300, WO350

Cisco IP Phone Compatibility

Cisco 6900 Series - 6945
Cisco 7800 Series - 7821, 7841, 7861
Cisco 7900 Series - 7942G, 7945G, 7962G, 7965G, 7975G
Cisco 8800 Series - 8841, 8845, 8851, 8861, 8865
Cisco 9900 Series - 9951, 9971

Specifications

Specifications for Plantronics APC-43 Electronic Hook Switch Adapter (38350-13) | Recertified

ManufacturerPlantronics
Manufacturer Part Number38350-13
Product NamePlantronics APC-43 Electronic Hook Switch Adapter
Product TypeEHS Adapter
Designed ForCisco IP Phone 7821, 7841, 7861, 8841, 8845, 8851, 8861, 8865 ¦ Cisco Unified IP Phone 6945 Slimline, 6945 Standard, 7942G, 7945G, 7962G, 7965G, 7975G

User Guides

Plantronics APC-43 Electronic Hook Switch Adapter (38350-13) Installation Guide

Frequently Asked Questions

Plantronics APC-43 Electronic Hook Switch Adapter (38350-13)
Frequently Asked Questions (FAQ's)



What is the Plantronics APC-43 EHS Adapter?
  • A When utilizing Plantronics wireless headsets with compatible Cisco IP phones, the APC-43 electronic hook switch cable allows remote call control (answer/end), doing away with the requirement for a mechanical handset lifter.
    • Which Cisco phones are compatible with the APC-43?
  • Compatible Cisco models include 6945, 7821, 7841, 7861, 7942G, 7945G, 7962G, 7965G, 7975G, 8841, 8845, 8851, 8861, 8865, 9951, and 9971. ​
    • Which Plantronics headsets work with the APC-43?
  • The APC-43 is compatible with Plantronics Savi 700 Series (WO100, WO200, WO300, WO350, W700, W710, W720, W730, W740, W745) and CS500 Series (CS510, CS520, CS530, CS540) wireless headsets. ​
    • Does the APC-43 replace the HL10 lifter?
  • Yes, the APC-43's automated call control removes the requirement for the HL10 handset lifter.
    • Is the APC-43 compatible with Panasonic phones?
  • Indeed, the Panasonic KX-UTG200 and KX-UTG300 IP phones are compatible with the APC-43.
    • How do I install the APC-43?
  • After connecting the APC-43 to your Cisco phone's auxiliary port, plug in your Plantronics headset. To enable remote call control, follow the Quick Start Guide's configuration instructions.
    • Is the APC-43 plug-and-play?
  • Indeed, the APC-43 is made to be easily installed and configured with Plantronics headsets and Cisco phones.
    • Does the APC-43 support call answering and ending remotely?
  • Yes, you can use the button on your Plantronics headset to answer and end conversations remotely after it has been installed.
    • Can I use the APC-43 with a headset other than Plantronics?
  • The APC-43 may not work properly with other brands of wireless headsets because it is made exclusively for use with Plantronics models.
    • Is the APC-43 compatible with all Cisco IP phones?
  • No, only a few Cisco models are compatible with the APC-43. To find out if your phone is compatible, consult the manufacturer's compatibility list.
    • Does the APC-43 require any software installation?
  • No, installing extra software is not necessary for the APC-43. Using the phone's menu system, configuration is accomplished.
    • How do I check the firmware version of the APC-43?
  • Users are unable to access the firmware version. Get in touch with Plantronics customer care for firmware upgrades or assistance.
    • Can I use the APC-43 with a headset amplifier?
  • The APC-43 may not be compatible with headset amplifiers because it is made to work directly with Plantronics wireless headsets that are compatible.
    • Is the APC-43 compatible with Cisco desk phones?
  • Indeed, a number of Cisco desk phone models, including the 8800 and 7900 series, are compatible with the APC-43. ​
    • Can I use the APC-43 with a headset splitter?
  • The APC-43 might not work well with a headset splitter because it is meant to be used with a single headset.
    • Does the APC-43 support call hold and mute functions?
  • The APC-43 can answer and end calls remotely. The phone interface or headset is used to operate other features like hold and mute.
    • Does the APC-43 support call hold and mute functions?
  • The main function of the APC-43 is to allow for remote call answering and termination. Depending on the model, additional features like hold and mute are usually managed via the Plantronics headset or the Cisco phone interface.
    • Can I use the APC-43 with a headset splitter?
  • The APC-43 is designed for use with a single Plantronics headset and may not function correctly with a headset splitter. ​
    • Is the APC-43 compatible with Cisco expansion modules?
  • Yes, Cisco phones with expansion modules, including the 7942G, 7945G, 7962G, 7965G, and 7975G models, are compatible with the APC-43.
    • Does the APC-43 support call forwarding features?
  • The Cisco phone's menu system controls call forwarding settings; the APC-43 adapter has no direct impact on this.
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