Overview
Overview of HP Poly Edge E500 IP Phone and PoE-enabled (82M94AA, 2200-87855-025) | New
The HP Poly Edge E500 IP Phone and PoE-enabled (82M94AA) is a mid-range SIP desk phone designed for managers, professionals and receptionists that need crisp HD speech and easy-to-use productivity tools in busy office settings. Its vivid 5-inch color IPS LCD display (800 x 480 resolution) makes it easy to navigate by displaying calls, contacts and functions at a glance. The Poly Edge E500 manages several extensions, speed dials and call functions with ease due to its 12 programmable line keys that enable up to 48 line assignments via pagination and its 4 context-sensitive soft keys. Dual USB-C connections accommodate expansion modules, future cameras and headsets, while dual Gigabit Ethernet ports with 802.3af PoE Class 4 streamline deployment by eliminating the need for additional power adapters. Acoustic Fence noise reduction, Poly HD Voice and Acoustic Clarity full-duplex speakerphones provide genuine conversations free from background noise or echo. With its WebKit browser, NFC pairing, accessibility features like text-to-speech and large fonts and versatility for SIP platforms, this PoE IP desk phone increases productivity in both small and large businesses.
Key Features of HP Poly Edge E500 IP Phone
• 12 programmable line keys (up to 48 assignments with pagination), 4 context-sensitive soft keys and 4-way navigation cluster for quick access to lines, contacts and features.
• 5-inch color IPS LCD display (800 x 480 pixels) with voicemail support, WebKit-based browser (HTML5/CSS/JavaScript) and Unicode UTF-8 for global use.
• Dual Gigabit Ethernet (10/100/1000 Mbps) RJ-45 ports with PoE (802.3af Class 4, 13W max) and PC pass-through.
• Dual USB-C 2.0 ports for headsets, USB media/storage, expansion modules (up to two Poly Edge E) and future video cameras.
• Poly HD Voice with Acoustic Clarity (full-duplex speakerphone, echo cancellation, noise suppression) and Acoustic Fence technology.
• Audio codecs with G.711 (A/μ-law), G.722, G.729AB, iLBC, OPUS, G.722.1; frequency response 150 Hz to 14 kHz.
• RJ9 headset port with EHS support; NFC for easy pairing; 3-way local conferencing; visual conference management.
• SIP protocol (RFC 3261), IPv4/IPv6, DHCP/LLDP-MED VLAN discovery, security (802.1X, SRTP/TLS encryption).
• Accessibility with text-to-speech, screen color adjustments, larger fonts; multilingual support (20+ languages).
• Dimensions with adjustable 2-position desk stand (wall-mount optional); white/midnight blue color scheme.
Benefits of HP Poly Edge E500 IP Phone
🗹 Handle high call volumes effortlessly with 12 line keys (48 assignments) and pagination, turning the Poly Edge E500 into a powerful attendant console for receptionists and managers.
🗹 Communicate naturally using Poly HD Voice full-duplex speakerphone and Acoustic Fence, eliminating distractions for clearer team huddles and client calls.
🗹 Simplify IT deployments via dual Gigabit PoE ports, powering the phone and connecting your PC without extra cables or adapters.
🗹 Customize your workflow with dual USB-C ports for wireless headsets, expansions (up to 2 modules) and apps via Poly SDK/API.
🗹 Access corporate tools easily through the 5-inch IPS display and WebKit browser, supporting HTML5 apps and LDAP directory integration.
🗹 Stay secure and compliant with SRTP/TLS encryption, 802.1X and NFC for quick, authenticated pairing in enterprise SIP environments.
🗹 Boost productivity for diverse users with accessibility features like text-to-speech and adjustable fonts, plus multilingual support.
Specifications
Specifications for HP Poly Edge E500 IP Phone and PoE-enabled (82M94AA, 2200-87855-025) | New
| Manufacturer | Poly |
| Manufacturer Part Number | 82M94AA, 2200-87855-025 |
| Product Name | HP Poly Edge E500 IP Phone and PoE-enabled |
| Product type | IP Phone |
| Type | Mid-range SIP VoIP desk phone with PoE |
| Display | 5-inch color IPS LCD, 800 x 480 pixels, 5:3 aspect ratio |
| Line Keys | 12 programmable line keys (up to 48 lines/contacts/features with pagination) |
| Soft Keys | 4 context-sensitive soft keys |
| Navigation | 4-way cluster with center Select key, pagination key, Home/Back keys |
| Dedicated Keys | Volume +/-, Hold, Transfer, Headset, Speakerphone, Mute (backlit), Voicemail |
| Expansion | Up to 2 Poly Edge E expansion modules via USB-C |
| Ethernet Ports | 2x Gigabit (10/100/1000 Mbps) RJ-45 with PoE pass-through (LAN + PC) |
| USB Ports | 2x USB-C 2.0 (headsets, expansion, media, charging, future cameras) |
| Headset Port | RJ9 with EHS support |
| Audio | Poly HD Voice, full-duplex speakerphone with Acoustic Clarity |
| Noise Reduction | Acoustic Fence, NoiseBlockAI technologies |
| Frequency Response | 150 Hz - 14 kHz (handset, headset, speakerphone) |
| Codecs | G.711 (A/μ), G.722, G.729AB, iLBC, OPUS, G.722.1 |
| Power | IEEE 802.3af PoE Class 4 (13W max); optional 48V AC/DC adapter |
| Network Protocols | SIP (RFC 3261), SDP, IPv4/IPv6 dual stack, VLAN (DHCP/LLDP-MED/CDP) |
| Security | 802.1X, SRTP/TLS media encryption, HTTPS provisioning |
| NFC | Integrated for pairing/integrations |
| Microban | Antimicrobial protection on keypad/display |
| Accessibility | Text-to-speech, screen color adjustments, larger fonts, multilingual (20+ languages) |
| Conferencing | 3-way local audio conferencing |
| Provisioning | FTP/FTPS/TFTP/HTTP/HTTPS, SNMP, Syslog |
| Dimensions (w/ stand) | Adjustable 2-position desk stand; wall-mount optional |
| Colors | White with Midnight Blue accents |
| Operating Temp | 0°C to 40°C (32°F to 104°F) |
| Humidity | 5-95% non-condensing |
| Certifications | ENERGY STAR, TAA, AS/NZS 60950.1, UKCA, VCCI Class B |
User Guides
Frequently Asked Questions
HP Poly Edge E500 IP Phone
Frequently Asked Questions (FAQ's)
Is the HP Poly Edge E500 PoE compatible?
Yes, it supports Power over Ethernet (PoE), allowing both power and data through a single Ethernet cable for streamlined installation.
Does it support SIP platforms?
Yes, it is fully compatible with SIP-based VoIP systems, including hosted and on-premise IP PBX platforms.
Is this suitable for executives or managers?
Absolutely. Its multi-line capability and professional feature set make it ideal for high-call-volume professionals.
Does it include HD voice?
Yes, the Poly Edge E500 features HD voice technology for crystal-clear audio quality.
Is a power adapter required?
No power adapter is required when connected to a PoE-enabled network switch.
Does it have a color screen?
Yes, it includes a vibrant color display designed for enhanced visibility and navigation.
Can it connect to a headset?
Yes, it supports compatible wired and supported headset connections for hands-free communication.
Is it suitable for call centers?
Yes, its multi-line functionality and audio clarity make it suitable for professional call environments.
Does it support secure encrypted calls?
Yes, enterprise-grade encryption protocols help protect voice communications.
Is it compatible with Gigabit networks?
Yes, it includes dual Gigabit Ethernet ports for high-speed connectivity.
Is it easy to deploy?
Yes, it is designed for efficient IT rollout and centralized provisioning.
Does it support voicemail access?
Yes, voicemail access is available via programmable keys depending on system configuration.
Is it designed for hybrid work environments?
Yes, it is optimized for modern enterprise and hybrid workplace deployments.
Does it reduce background noise?
Yes, advanced noise reduction technology enhances voice clarity in busy environments.
Is it scalable for large offices?
Yes, it supports enterprise-wide deployments with centralized management.
Does it have programmable keys?
Yes, keys can be configured for line access, speed dials, and features.
Is it compatible with unified communications platforms?
Yes, it integrates with major unified communications and VoIP platforms.
Is the design modern?
Yes, it features a sleek, professional aesthetic suited for executive desks.
Does it support firmware updates?
Yes, firmware updates can be managed through network administration tools.
Is this a business-class IP phone?
Absolutely. The HP Poly Edge E500 is engineered specifically for professional, enterprise communication environments.