Cisco 7861 IP Phone with Multiplatform Firmware (CP-7861-3PCC-K9) | Like New
SKU: CP-7861-3PCC-K9-LN
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Cisco CP-7861-3PCC-K9 IP Phone
This affordable IP phone provides single-button access to key team members or to support calls in contact center queues. With 16 lines, the Cisco IP Phone 7861 is ideal for active users such as administrative staff, managers, and agents in contact centers.
Features
- 3rd Party Call Control
- Dedicated fixed keys for common functions such as conference, messaging, and directory, and a two-way navigation button
- Full wideband audio performance across the handset, headset, and speakerphone for superior clarity
- Electronic hookswitch control for added flexibility in managing personal calls when using third-party headsets
- Power over Ethernet (PoE) Class 1 endpoint and Cisco EnergyWise to help reduce your energy costs and carbon footprint
- Integrated IEEE 10/100 switch to support traffic from a colocated PC and reduce cable infrastructure costs
- Wall-mount option for deployments in common areas such as cafeterias or auditoriums, or where desk space is limited
Specifications
Cisco 7861 IP Phone with Multiplatform Firmware (CP-7861-3PCC-K9)
Cisco 7861 Multiplatform Features
- High-resolution backlit display (3.5", 396 x 162 pixels)
- 16 programmable line/feature keys
- 4-soft keys
- 2-way navigation and select keys
- Supports wideband audio
- Headset port
- Electronic hookswitch can be controlled through auxiliary port
- Fixed features include service, messaging, directory, hold/resume, transfer, and conference
- Dual position footstand, wall mountable
- Powered by 802.3af Power over Ethernet, optional PoE injector, or optional Cisco power cube (sold separately; see drop down option above)
- 10/100/1000BASE-T Ethernet connection with PC pass-through port
- Session Initiation Protocol (SIP)
Compatibility
- Asterisk - Interoperability Tested – Release (1.8+)
- Cisco Broadworks - Interoperability Tested and Certified – Releases 19sp1, 20sp1, 21sp1, 22sp1, 23sp1
- Centile - Interoperability Tested and Certified – Release Istra SP 9.2
- Metaswitch - Interoperability Tested and Certified – Release 9.3
- Webex Calling Carrier - Interoperability Tested and Certified
- Ribbon Kandy Business Solutions - Interoperability Tested and Certified
- Can be used with other SIP compatible hosted service providers and SIP compatible IP PBX systems
- Check with your hosted provider or IP PBX documentation to confirm system compatibility
Frequently Asked Questions
Cisco 7861 IP Phone with Multiplatform Firmware (CP-7861-3PCC-K9)
How do I place a call? Lift the handset and dial the number, or activate the speakerphone/headset by hitting the appropriate button after dialing.
How do I answer an incoming call? Lift the handset and push the flashing amber line button, or use the Answer soft key.
How do I put a call on hold? Press the Hold button. To resume, tap the flashing green line button or the Resume softkey.
How do I transfer a call? To complete an active call, press the Transfer button, enter the recipient's phone number, and then press Transfer again.
How do I set up a conference call? During a call, press the Conference button, dial the participant's number, and then press Conference again to join them.
How do I access voicemail? To listen to or manage your voicemail messages, press the Messages icon and then follow the steps.
How do I mute a call? During a phone call, press the mute button. When the button is active, it will light up.
How do I forward all calls to another number? Press the Forward All softkey and input the desired number. To cancel, push Forward Off.
What is a programmable feature button? Depending on your arrangement, these buttons can be programmed to do purposes like as fast dial, intercom lines, and other features.
How do I access my call history? To view incoming, outgoing, and missed calls, click the Applications button, then Call History.
How do I adjust the volume of calls or ringtones? During a call, use the level button to modify the audio, or when idle, to control the ringer level.
How can I use speed dial? Configure the speed-dial buttons or use the SpeedDial softkey to enter a number.
Can I use a headset with my phone? Yes, connect your headset to the headset port and push the Headset button to turn it on.
What does each line button light color indicate? Green (steady): Active call; Green (flashing): Held call; Amber (flashing): Incoming call; Red (steady): Remote line in use.
How do I switch between multiple calls on different lines? Use the Navigation cluster to choose a line, then press Resume or Hold as needed.
What should I do if my phone is slow or unresponsive? Restarting your phone usually cures performance difficulties; if problems persist, contact your administrator.
Can I customize my ringtone? Yes, go to Settings in Applications and pick Ringtone to choose from the available alternatives.
What is Do Not Disturb (DND), and how do I enable it? DND disables incoming call alarms. Press the DND softkey to activate or deactivate it.
How do I check my phone’s model information? To examine details such as the model number and firmware version, select Applications > Phone Information.
What should I do if there are voice quality issues during calls? Ensure correct network configuration and check for firmware updates; talk with your administrator if issues persist.