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Cisco 6851 IP Phone with Multiplatform Firmware (CP-6851-3PCC-K9) | New

Cisco 6851 IP Phone with Multiplatform Firmware (CP-6851-3PCC-K9) | New

SKU: CP-6851-3PCC-K9-N
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Overview

Overview of Cisco 6851 IP Phone with Multiplatform Firmware (CP-6851-3PCC-K9) | New

The Cisco 6851 IP Phone with Multiplatform Firmware (CP-6851-3PCC-K9) provides dependable, SIP-based unified communications to organizations, including professional-grade voice quality and compatibility with top open SIP systems like BroadSoft, Asterisk, 3CX and others. contact management, visible voicemail and simple navigation are all made possible by its user-friendly 3.5-inch backlit display, which makes it perfect for hectic office, contact center or reception desk settings. The phone has two Gigabit Ethernet connections with PoE capability, four programmable SIP lines and headset integration with EHS to optimize workspace productivity and mobility. With its compact, future-ready design, ENERGY STAR® efficiency and strong security, the CP-6851-3PCC-K9 is designed for long-term productivity and can easily adapt to changing office requirements and contemporary networks.


Key Features of Cisco 6851 IP Phone with Multiplatform Firmware


SIP Multiplatform Compatibility with fully interoperable with open SIP systems, including Asterisk, BroadSoft, 3CX and more for easy integration into third-party VoIP infrastructures.

3.5-Inch Backlit Grayscale Display with crisp, intuitive screen displays calls, messages and directories for immediate access and streamlined call handling.

4 Programmable SIP Lines that manage multiple extensions or workflows with dedicated line keys, supporting up to four SIP registrations on multiplatform firmware.

HD Wideband Audio with superior sound clarity on the handset, speakerphone and headset with full-duplex, acoustic echo cancellation, and noise reduction.

Dual Gigabit Ethernet with PoE features two RJ45 Gigabit Ethernet ports ensure high-speed data and voice traffic, while IEEE 802.3af PoE simplifies cabling and deployment.

EHS Headset Support with RJ9 port plus EHS (Electronic Hook Switch) compatibility offers plug-and-play integration with wireless headsets—ideal for hands-free workplaces.

Expandable with Key Expansion Module that supports the Cisco Key Expansion Module to increase programmable key capacity for demanding roles.

Robust Security with secure boot, device authentication, file/image authentication, encrypted signaling (TLS) and media (SRTP AES-128/256) protect your business communications.

Energy Efficient with ENERGY STAR® certified for reduced power consumption and sustainable business operations.

Flexible Mounting with adjustable desk stand and wall-mount compatibility fit varied office layouts out-of-the-box.


Benefits of Cisco 6851 IP Phone with Multiplatform Firmware


🗹 Integrate into virtually any open SIP telephony system, ensuring investment protection and platform agility.

🗹 Four programmable lines, EHS headset support and intuitive navigation enable multitasking, faster call handling and clearer conversations.

🗹 PoE and Gigabit ports eliminate redundant cabling; multiplatform firmware enables simple provisioning across multi-vendor VoIP networks.

🗹 Industry-standard encryption, secure boot and device authentication safeguard every call and identity.

🗹 Compact footprint, expandable options, and wall-mount support suit dynamic offices, call centers and customer service areas.

🗹 Firmware upgradability, multi-language support and expansion options ensure long-term adaptability.

🗹 Visual management, hands-free operation and energy-efficient design improve both employee comfort and operational sustainability.

Specifications

Specifications for Cisco 6851 IP Phone with Multiplatform Firmware (CP-6851-3PCC-K9) | New

ManufacturerCisco
Manufacturer Part NumberCP-6851-3PCC-K9
Product NameCisco 6851 IP Phone with Multiplatform Firmware
Product TypeVoIP Phone
Body Color
Charcoal
Body Material
ABS polycarbonate
Call Services
Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold, Message Waiting Capability
Dialer Location
Base
Conference Call Capability
Yes
Speakerphone
Yes
Indicators
Voice message waiting indicator, speakerphone indicator, headset
Additional Functions
Call timer
Main Features
Multiple VoIP protocol support, integrated Ethernet switch
VoIP
Yes
VoIP Protocols
SIP, SRTP
Voice Codecs
G.722, G.729ab, G.711u, G.711a, iLBC, iSAC, Opus
Lines Supported
4 lines
Quality of Service
IEEE 802.1Q (VLAN), IEEE 802.1p
IP Address Assignment
DHCP, static
Security
IEEE 802.1X
Power Over Ethernet (PoE) Support
Yes
Network Protocols
SRTP
Network Ports Qty
2 x Ethernet 10Base-T/100Base-TX/1000Base-T
Network Features
Class 2 PoE
Type
LCD display - monochrome
Display Location
Base
Diagonal Size
3.5"
Display Resolution
396 x 162 pixels
Backlit
Yes
Connections
Headset jack / RJ-9
Placing / Mounting
Wall-mountable, table-top
Width
10.4 in
Depth
1.3 in
Height
8.1 in
Weight
21.7 oz

User Guides

Frequently Asked Questions

Cisco 6851 IP Phone with Multiplatform Firmware (CP-6851-3PCC-K9)
Frequently Asked Questions (FAQ's)



What is the difference between Cisco 6851 and Cisco 6851-3PCC-K9?
  • The CP-6851-3PCC-K9 variant includes Multiplatform Firmware (MPP), making it compatible with third-party SIP providers like BroadSoft, Asterisk and Metaswitch, unlike the enterprise CUCM-only variant.
  • Can the Cisco 6851 IP Phone be used with Zoom or Microsoft Teams?
  • It does not natively support Zoom or Microsoft Teams. It is designed for SIP-based VoIP platforms. Integration may require a compatible VoIP gateway or service.
  • Does this model support Power over Ethernet (PoE)?
  • Yes, it fully supports PoE (IEEE 802.3af Class 1), eliminating the need for a separate power adapter.
  • Is this phone compatible with RingCentral or Vonage Business?
  • Yes, it is compatible with RingCentral and Vonage as long as you use the Multiplatform Firmware (MPP) version.
  • What type of headset can I use with the Cisco 6851?
  • It supports RJ-9 headsets and Electronic Hook Switch (EHS) headsets for hands-free operation.
  • Can I connect my computer to this phone?
  • Yes. It includes dual 10/100 Ethernet ports, allowing network pass-through for a connected PC.
  • Does the phone have a color screen?
  • No, it features a high-contrast 3.5-inch grayscale backlit display.
  • How many SIP accounts can the Cisco 6851 register?
  • The phone supports up to four SIP lines/accounts simultaneously.
  • Can the Cisco 6851 be wall-mounted?
  • Yes, it supports wall-mounting with a compatible mounting kit (sold separately).
  • Is a power adapter included in the box?
  • No, the power adapter is typically sold separately if you are not using PoE.
  • Does this phone support Bluetooth or Wi-Fi?
  • No. The Cisco 6851 does not include Bluetooth or Wi-Fi functionality.
  • What is the audio quality like?
  • It supports wideband audio (HD Voice) with G.722 codec and includes noise reduction for crystal-clear calls.
  • Is this model easy to set up?
  • Yes, it supports auto-provisioning and remote configuration for simple deployment.
  • Can I use it for a home office setup?
  • Absolutely. It's ideal for remote workers needing professional-grade VoIP communication.
  • How do I provision the phone with my VoIP provider?
  • Most VoIP providers offer a provisioning URL. Enter it in the phone's web interface or during setup to auto-configure the device.
  • Is the phone secure for business use?
  • Yes, it supports secure boot, configuration files encryption and secure signaling (SIP-TLS, SRTP).
  • What operating systems are compatible for management?
  • The Cisco 6851 can be managed via any browser and web-based UI—compatible across Windows, macOS and Linux.
  • Can I update the firmware myself?
  • Yes, firmware updates can be downloaded from Cisco’s official site and uploaded via the web GUI.
  • Is this phone suitable for call center use?
  • Yes. Its multi-line capability, headset support and HD audio make it suitable for high-call-volume environments.
  • How is the Cisco 6851 managed and configured?
  • The Cisco 6851 can be managed and configured using compatible call control systems, allowing for centralized management and greater ease of use.
  • Ratings & Reviews

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