How do I place an internal call?
Lift the handset and dial the extension number for the colleague you want to reach. How do I place an external call?
Lift the handset and dial the external access code (often '9'), followed by the external phone number. How do I transfer a call to another extension?
To complete the transfer, press the 'Transfer' button, dial the target extension, make any necessary announcements, and then hang up. How do I place a call on hold?
Push the 'Hold' button. To restart the call, tap the appropriate line button. How do I set up a conference call?
While on a call, press the 'Conference' button, dial the third party's number, and then press 'Conference' again to join all parties. How do I adjust the ringer volume?
Locate the volume control on the phone's side or bottom and set it to your desired level. How do I mute a call?
Press the 'Mute' button to keep the caller from hearing you. To unmute, press it again. How do I redial the last number called?
Pressing the 'Redial' button will automatically dial the last number you phoned. How do I check my voicemail messages?
To listen to your messages, press the 'Voicemail' or 'Messages' button and then follow the voice prompts. How do I program speed dial numbers?
To save, press the 'Program' button, then select a speed dial button, enter the phone number, then press 'Program' once again. How do I forward my calls to another number?
Press the 'Forward' button, enter the forwarding number, and then press 'Forward' again to activate. How do I cancel call forwarding?
To deactivate call forwarding, press the 'Forward' button twice. How do I set the date and time on the phone?
This function is normally administered by the system administrator for all phones on the network. How do I change the phone's ringtone?
Press the 'Program' button, then 'Ringtone Settings'. Select a ringtone and press 'Program' to confirm. How do I use the intercom feature?
To communicate directly with a coworker, press the 'Intercom' button and dial the desired extension. How do I access the call log?
Press the 'Call Log' or 'History' button to view recent incoming and outgoing calls. How do I switch between calls?
Use the 'Hold' and 'Line' buttons to toggle between active calls. How do I use the speakerphone?
Press the 'Speaker' button to activate hands-free calling. How do I reset my voicemail password?
Contact your system administrator to reset your voicemail password. How do I report a malfunctioning phone?
If you have any technical troubles, contact your IT or telecommunications department.