HP Poly
HP Poly CCX 400 Business Media Phone with Open SIP (849A1AA#AC3) | New
SKU:
849A1AA-AC3-N
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New
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$56.99
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1 Year WarrantyIncludedThe HP Poly CCX 400 Business Media Phone with Open SIP (849A1AA#AC3) is an entry-level touchscreen VoIP phone made for companies who want a straightforward, adaptable and polished SIP desk phone experience. In offices, shared spaces and hybrid work situations, its 5-inch color multi-touch display, Poly HD Voice, Poly Acoustic Clarity and Acoustic Fence noise-reduction technology make it simple for users to navigate calls and have clear discussions. This Open SIP Poly CCX 400 offers interoperable SIP deployments with compatible hosted VoIP services, IP-PBX platforms and unified communications environments, in contrast to the Microsoft Teams edition. It offers a useful communications endpoint for common areas, front desks and individual users with 24 SIP registrations, dual Gigabit Ethernet ports, PoE compatibility, USB-A headset functionality and RJ9/EHS headset connectivity.
Quick specs
- Product Type
- SIP Phone
- Operating system
- Android 9
- Communications protocol
- SIP
- SIP standards
- IETF SIP RFC 3261 and companion RFCs; SDP support
- SIP registrations / lines
- Up to 24 SIP registrations with line pagination
- Display type
- Color capacitive multi-touch LCD
Key Features
Open SIP configuration supports compatible standards-based hosted and on-premises VoIP platforms.
5-inch color capacitive multi-touch LCD with 720 × 1280 resolution and portrait 9:16 orientation.
Supports up to 24 SIP registrations with line pagination for flexible calling workflows.
Poly HD Voice and Poly Acoustic Clarity technologies support natural, wideband business audio.
Poly Acoustic Fence technology helps reduce distracting background noise during calls.
Full-duplex speakerphone with acoustic echo cancellation supports productive hands-free conversations.
Two 10/100/1000BASE-T Gigabit Ethernet ports provide LAN connectivity and PC pass-through.
IEEE 802.3af Class 3 Power over Ethernet support reduces desk cabling and simplifies installation.
USB Type-A 2.0 port supports compatible USB headsets, media and storage applications.
RJ9 headset port and EHS support accommodate compatible wired headsets and electronic hookswitch adapters.
Android 9 operating platform supports a modern, responsive touchscreen user experience.
Optional USB Wi-Fi and Bluetooth accessories support flexible connectivity when compatible adapters are deployed.
Wall-mount ready with an optional wall-mount accessory.
Benefits
- Gives businesses platform flexibility by supporting Open SIP instead of locking the phone to one collaboration service.
- Makes calling and contact access intuitive with a smartphone-style 5-inch multi-touch display.
- Helps users sound clear in shared offices and common spaces through Poly HD Voice, Acoustic Clarity and Acoustic Fence noise reduction.
- Supports up to 24 SIP lines or registrations, helping reception staff, office professionals and shared areas handle multiple calling functions.
- Simplifies desk deployment with PoE, dual Gigabit Ethernet and PC pass-through connectivity.
- Accommodates wired and USB headset preferences through RJ9, EHS and USB-A connections.
- Reduces installation and management complexity with secure provisioning, centralized configuration and SIP interoperability.
- Provides a cost-effective business media phone option for lobbies, hot desks, home offices and general office users.
| Manufacturer | Poly |
|---|---|
| Manufacturer Part Number | 849A1AA#AC3, 2200-49700-025 |
| Product Name | HP Poly CCX 400 Business Media Phone with Open SIP |
| Product Type | SIP Phone |
| Operating system | Android 9 |
| Communications protocol | SIP |
| SIP standards | IETF SIP RFC 3261 and companion RFCs; SDP support |
| SIP registrations / lines | Up to 24 SIP registrations with line pagination |
| Display type | Color capacitive multi-touch LCD |
| Display size | 5 in. diagonal |
| Native display resolution | 720 × 1280 pixels |
| Display aspect ratio | 9:16 portrait |
| Touch interface | Gesture-based, multi-touch-capable touchscreen |
| User interface features | On-screen virtual keyboard, screensaver, voicemail support, Unicode UTF-8 support, adjustable font size, normal/dark display modes, and multilingual UI |
| Supported UI languages | Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, and Swedish |
| Handset | Included |
| Handset cord | Included |
| Speakerphone | Full duplex |
| Audio technology | Poly HD Voice and Poly Acoustic Clarity |
| Audio processing | Full-duplex operation, acoustic echo cancellation, and background-noise suppression |
| Acoustic Fence | Yes; reduces background noise when using the handset or wired headset |
| NoiseBlockAI | Yes; reduces background noise during speakerphone use |
| Wideband audio standard | TIA-920 Type 1; IEEE 1329 full duplex |
| Audio frequency response | 150 Hz–7 kHz for handset, optional headset, and speakerphone operation |
| Microphone frequency response | 150 Hz–7 kHz |
| Audio codecs | G.711 A-law, G.711 μ-law, G.722 HD Voice, G.722.1, G.729AB, iLBC, and Opus |
| Audio controls | Independent volume settings with visual feedback for handset, headset, and speakerphone paths |
| DTMF support | RFC 2833 and in-band DTMF tones |
| Additional audio functions | Voice activity detection, comfort-noise generation, adaptive jitter buffers, packet-loss concealment, and low-delay packet transmission |
| USB port | 1 × USB Type-A, USB 2.0 compliant |
| USB functions | Media and storage applications; USB headset support |
| Ethernet ports | 2 × 10/100/1000BASE-TX RJ-45 Gigabit Ethernet ports |
| Ethernet functions | LAN uplink and PC pass-through through an integrated two-port Gigabit Ethernet switch |
| Ethernet standards | IEEE 802.3-2005 Clause 40 physical media attachment; IEEE 802.3-2002 Clause 28 auto-negotiation |
| Wired headset connection | 1 × dedicated RJ-9 headset port |
| EHS connection | 1 × Electronic Hook Switch port for a compatible optional adapter |
| USB headset support | Yes |
| Bluetooth | Not integrated; optional USB Bluetooth accessory required where supported |
| Wi-Fi | Not integrated; optional USB Wi-Fi accessory required where supported |
| Hearing-aid compatibility | HAC handset compatible with ITU-T P.370 and TIA-504A |
| TTY compatibility | Compatible with commercially available TTY adapter equipment |
| Accessibility compliance | ADA Section 508 Subpart B 1194.23 compliant |
| IP addressing | IPv4, IPv6, and dual-stack IPv4/IPv6 |
| Network setup | Manual configuration or DHCP |
| Time synchronization | SNTP |
| Provisioning protocols | FTP, FTPS, TFTP, HTTP, and HTTPS |
| Provisioning services | Poly Zero Touch Provisioning and Polycom Device Management Service for Service Providers (PDMS-SP) cloud management |
| Deployment capabilities | Central provisioning, mass deployment, call-server redundancy, and provisioning redundancy |
| VLAN / QoS | IEEE 802.1p/Q tagging, Layer 3 ToS, DHCP VLAN discovery, CDP VLAN discovery, and LLDP-MED VLAN discovery |
| Network-address translation | Static NAT configuration and SIP keep-alive support |
| Media and transport protocols | RTP, RTCP, TCP, and UDP |
| DNS support | DNS-SRV |
| Security | IEEE 802.1X authentication, EAPOL, SRTP media encryption, TLS, HTTPS secure provisioning, encrypted configuration files, signed software executables, digest authentication, password login, and secure boot-server URL syntax |
| Diagnostics and logging | Event logging, syslog, status reporting, hardware diagnostics, and statistics reporting |
| PoE standard | IEEE 802.3af, auto-sensing, Class 3 |
| Maximum PoE power consumption | 13W |
| External power option | Universal AC/DC adapter, 5V DC at 3A / 15W |
| External power supply included | No; phone ships without a power supply |
| Desk stand | Included; adjustable to two positions |
| Wall mounting | Supported with optional CCX 400 Wall Mount Kit, part number 2200-49703-001 |
| Unit dimensions, W × H × D | 7.1 × 8.5 × 2.0 in. / 18.1 × 21.5 × 5.0 cm |
| Operating temperature | 32–104°F / 0–40°C |
| Operating humidity | 5–95% relative humidity, noncondensing |
| Storage temperature | -40–158°F / -40–70°C |
| Included items | CCX 400 console, handset and handset cord, Cat5e LAN cable, desk stand, and setup sheet |
| Not included | External power supply, wall-mount kit, USB Wi-Fi adapter, USB Bluetooth adapter, and optional headset accessories |
Frequently Asked Questions
HP Poly CCX 400 Business Media Phone with Open SIP (849A1AA#AC3) | New
Is 849A1AA#AC3 the Open SIP version of the CCX 400?
Yes. HP identifies 849A1AA as the Poly CCX 400 Business Media Phone with Open SIP and PoE-enabled. The #AC3 ordering SKU is also associated with legacy Poly number 2200-49700-025.
Is this the Microsoft Teams version?
No. The Microsoft Teams CCX 400 is a separate configuration identified by HP as 848Z8AA. The 849A1AA model is the Open SIP version.
How large is the display?
The CCX 400 has a 5-inch color LCD touchscreen.
How many SIP lines does it support?
HP specifies support for up to 24 SIP registrations or lines.
Does the CCX 400 support Power over Ethernet?
Yes. HP specifies built-in auto-sensing IEEE 802.3af PoE support.
What is its maximum power consumption?
HP lists a maximum of approximately 13W for the PoE-enabled phone.
How many Ethernet ports are included?
The phone provides two 10/100/1000BASE-TX Gigabit RJ45 Ethernet ports.
Can I connect a computer through the phone?
Yes. The dual-port architecture supports a network connection to the phone plus a downstream compatible PC, subject to network configuration.
Does the CCX 400 have a USB port?
Yes. It includes one USB 2.0 Type-A port for supported media, storage and USB headset applications.
Does it support corded headsets?
Yes. The phone includes an RJ9 headset port and supports compatible wired business headsets.
Does it support electronic hook-switch headsets?
Yes. The CCX 400 includes a dedicated EHS interface for supported electronic hook-switch adapters and compatible headset configurations.
What is Poly Acoustic Fence?
Poly Acoustic Fence helps suppress environmental sounds outside the user’s immediate speaking area when using the handset or compatible wired headset.
What does Poly NoiseBlockAI do?
NoiseBlockAI is designed to suppress distracting non-speech background noise during speakerphone calls.
Does the phone support full-duplex speakerphone audio?
Yes. Poly Acoustic Clarity provides full-duplex conversations, acoustic echo cancellation and background-noise suppression.
Which audio codecs are supported?
HP lists codecs including G.711, G.722, G.722.1, G.729AB, iLBC and OPUS on the current CCX 400 specifications.
Does the CCX 400 support secure communications?
Yes. Security features include 802.1X authentication, SRTP, TLS, HTTPS provisioning, digest authentication, encrypted configuration files and signed software support.
Can businesses centrally provision the phone?
Yes. HP lists Poly Lens, Zero Touch Provisioning, PDMS-SP Cloud Management and a local Web UI as management options.
What operating system does the current HP specification list?
HP’s current product specification page lists Android 12 as the compatible operating-system platform for the CCX 400. Older channel listings may show earlier Android revisions because the software platform has evolved over the product’s lifetime.
Is an Ethernet cable included?
Yes. HP lists a CAT5e network LAN cable among the standard package contents.
Who is the CCX 400 Open SIP best suited for?
The CCX 400 Open SIP is well suited to businesses, hosted-VoIP customers, call-intensive office users, professional services firms, branch offices, and organizations running compatible SIP platforms that want a touchscreen phone with multiple registrations, Gigabit networking, PoE, professional headset support, centralized provisioning and advanced Poly audio processing. HP positions the CCX 400 as an easy-to-use entry-level business media phone with an intuitive touchscreen interface.
HP Poly CCX 400 Business Media Phone with Open SIP (849A1AA#AC3) | New
HP Poly
$56.99