FAQs

What brands do you carry, and what advantages do they offer?

We proudly offer a comprehensive selection of top-tier brands in the telecommunications, networking, and IT equipment industries. These include Cisco, Poly, Dell, HP, Netgear, Fortinet, Sennheiser, Yealink, and many more. To see our complete brand portfolio, please visit our Brands page.

Each brand brings unique strengths:

  • Cisco: Industry leader in networking solutions
  • Poly: Renowned for high-quality voice and video conferencing equipment
  • Dell, HP: Reliable and versatile computers and servers
  • Fortinet, Netgear: Top-notch security solutions
  • And many more!

Our experts are happy to help you select the brands that best suit your specific needs and budget.

How does your same-day shipping policy work?

To provide lightning-fast delivery, we offer same-day shipping on the following:

  • - All orders placed before 4 p.m. EST will be shipped same day.
  • - Orders placed after 4 PM EST will ship on the next business day.

If you require extra-urgent delivery, please call us directly at 973-808-4588 for assistance.

Do you offer any warranties or support options for the products you sell?

Yes! We stand behind the products we sell.

  • - All brand-new equipment includes a full one-year warranty.
  • - Remanufactured equipment includes a 90-day warranty.
  • - Extended warranties are available for a small additional fee.

To easily check the warranty status of your purchased items, visit the Warranty Information Page in your online account.

Can I get personalized assistance in choosing the right products for my needs?

Absolutely! Our experienced sales representatives are ready to assist you. Contact us via:

How do I submit a quote?

Either on a product page, you can select 'Add to Quote', or going to Request a Quote page after logging into your account and you can add items there manually. Make sure your address is accurate and you may add any comments/remarks you would like on the submitted quote. Once your quote has been submitted, a sales representative will contact you shortly. For immediate assistance call us at 973-808-4588 or email us at website@telquestintl.com

How do I know when my quote is approved?

Once your quote has been submitted, a sales representative will contact you shortly. For immediate assistance call us at 973-808-4588 or email us at website@telquestintl.com. You will receive an email when you quote gets approved and from there you can place your order. If for some reason your quote is not approved, a sales representative will contact you with more information.

What brands do you carry, and what advantages do they offer?

We proudly offer a comprehensive selection of top-tier brands in the telecommunications, networking, and IT equipment industries. These include Cisco, Poly, Dell, HP, Netgear, Fortinet, Sennheiser, Yealink, and many more. To see our complete brand portfolio, please visit our Brands page.

Each brand brings unique strengths:

  • Cisco: Industry leader in networking solutions
  • Poly: Renowned for high-quality voice and video conferencing equipment
  • Dell, HP: Reliable and versatile computers and servers
  • Fortinet, Netgear: Top-notch security solutions
  • And many more!

Our experts are happy to help you select the brands that best suit your specific needs and budget.

How do I change the credit card(s) on my account?

Simply go to the Credit Card Page in your account center. There, you can edit or remove current cards you have on your account as well as add more cards.

How do I update/change my shipping or billing address?

Simply go to account center. There, you can edit or remove current addresses you have on your account as well as add more addresses.

How do I view my invoices?

Simply go to account center. There, you can view all invoices on your account. You can view your open invoices or paid in full. You can also filter your invoices by amount due, due date, invoice date, or invoice number.

How do I view warranties on items I have purchased?

Simply go to account center. There, you can view all transactions and items that you have warranty on. You can also view the warranty term and when the warranty is expiring.

How do I set up a secure Wi-Fi network for my business?
  • 1. Strong Encryption: Use WPA2 or ideally, WPA3 encryption for the most secure connection. Avoid outdated protocols like WEP or WPA.
  • 2. Robust Password: Choose a complex, unique password for your Wi-Fi network. Avoid easily guessed phrases or information related to your business.
  • 3. Separate Guest Network: Create a separate Wi-Fi network for guests and visitors to isolate them from your main business network.
  • 4. Enable Firewall: Ensure your router's firewall is turned on, and configure rules to control permitted traffic.
  • 5. Regular Updates: Keep your router's firmware updated to patch security vulnerabilities.
  • 6. Employee Education: Train employees on best practices like avoiding suspicious links and recognizing phishing attempts.

TelQuest Can Help: We offer a range of secure networking solutions and can recommend the best routers and security configurations for your needs.

I need to expand my network. Do I need more switches or routers?
  • - Switches:
  • -> Expand the number of wired devices that connect to your network within the same location.
  • -> Operate at the data link layer (Layer 2) of the networking model.
  • - Routers:
  • -> Connect different networks (e.g., your internal network to the internet).
  • -> Operate at the network layer (Layer 3), routing traffic based on IP addresses.
  • - Determining Your Need; Ask Yourself:
  • -> Do I need to connect more devices in the same physical area? (More switches likely needed).
  • -> Do I need to create separate sub-networks or connect to a different external network? (More routers likely needed)

TelQuest Expertise: We can assess your existing network and expansion goals to provide precise switches or routers recommendations based on your business needs.

What are the benefits of a managed network service?
  • - Proactive Monitoring: Managed service providers monitor your network 24/7, identifying issues before they cause major downtime.
  • - Technical Expertise: Access a team of network specialists without having to manage an in-house IT department.
  • - Security Management: Managed services often include robust security measures, patch updates, and threat protection.
  • - Scalability: Increased importance of encryption and secure remote access in telecom solutions.
  • - Cost Savings: Outsource your network management for potential cost savings over hiring your own IT staff.
How do I troubleshoot slow internet connections?
  • 1. Check Your Speed: Run an online speed test to compare your actual speed to your subscribed speed.
  • 2. Pinpoint Bottlenecks: Is the issue with a specific device, or your entire network?
  • 3. Restart Equipment: Reboot your modem, router, and the affected devices.
  • 4. Check for Interference: If using Wi-Fi, cordless phones or microwaves can interfere. Try switching channels or moving your router.
  • 5. Inspect Cables: Look for damaged Ethernet cables or loose connections.
  • 6. Contact Your ISP: If the problem persists, your internet service provider might be experiencing issues.
How can I protect my network from security threats?
  • - Firewall: Ensure your router has a firewall enabled and properly configured.
  • - Strong Passwords: Use unique, complex passwords for your router's admin access and your Wi-Fi network.
  • - Antivirus/Antimalware: Install security software on all devices connected to your network.
  • - Software Updates: Keep operating systems, applications, and router firmware updated with the latest security patches.
  • - Network Segmentation: Divide your network into separate zones for enhanced security (e.g., guest Wi-Fi vs. internal business network).
  • - Employee Training: Educate staff on recognizing phishing scams and cybersecurity best practices.
What is the difference between Power over Ethernet vs. Standard Ethernet?
  • - Standard Ethernet: Traditional Ethernet cables transmit data only. Devices connected to the network require separate power sources.
  • - Power over Ethernet (PoE): PoE-enabled Ethernet cables carry both data and electrical power. This allows you to power compatible devices like IP cameras, VoIP phones, and wireless access points using the same cable that provides network connectivity.
  • -> Simplified installation: Reduce the need for separate power outlets near your devices.
  • -> Cost-effective: Saves on cabling and electrician costs.
  • -> Centralized power management: Remotely power-cycle devices if needed.
I'm considering upgrading to a 10Gb network. What do I need to know?
  • - Assess Your Needs: Do you regularly transfer extremely large files, handle high-bandwidth applications, or support a large number of users? If not, a 10Gb upgrade might not be necessary right now.
  • - Compatibility:
  • -> Network Switches: You'll need 10Gb capable switches.
  • -> Cabling: Likely need Cat6a or higher cabling for optimal 10Gb performance.
  • -> Network Adapters: Computers and servers need 10Gb network interface cards (NICs).
  • - Cost: 10Gb equipment can be significantly more expensive than traditional gigabit gear.
  • - TelQuest: We can help determine if a 10Gb upgrade makes sense for your business and recommend the appropriate equipment.
How do I choose a firewall for my business?
  • - Size of Your Network: Consider the number of devices and users to determine necessary throughput.
  • - Security Features:Look for features like intrusion detection/prevention (IDS/IPS), web filtering, and VPN support.
  • - Ease of Management: Choose a firewall with a user-friendly interface that suits your technical expertise.
  • - Threat Landscape: Assess the specific security risks your business faces.
  • - Budget: Firewalls range in price based on capabilities and capacity.
  • TelQuest Recommendations: We work with top firewall brands and can help you select the ideal solution to match your security needs and budget.
What is SD-WAN and how can it help my organization?
  • - SD-WAN (Software-Defined Wide Area Network): SD-WAN simplifies the management and operation of WANs (networks connecting multiple locations). It uses software to intelligently route data traffic across various connection types (MPLS, broadband, 4G/5G).
  • - Benefits:
  • -> Improved network performance: Prioritize traffic and optimize connections for critical applications.
  • -> Increased flexibility: Add new sites and connections quickly.
  • -> Cost-savings: Reduce reliance on expensive MPLS circuits.
  • -> Centralized Management: Control your entire WAN through a single dashboard.
How can I optimize my network for cloud-based applications?
  • - Reliable Internet Connectivity: Ensure sufficient bandwidth and low latency for smooth access to cloud services. Consider redundant connections for extra reliability.
  • - Prioritize Traffic (QoS):If your router supports it, implement Quality of Service (QoS) rules to give cloud application traffic priority over less critical data.
  • - Direct Cloud Connect:Some cloud providers offer direct, private connections that bypass the public internet, enhancing performance and security.
  • - Local Caching/Edge Devices:For frequently accessed data, consider local caching solutions or edge computing devices to bring cloud resources closer to your users.