Poly CCX 500 Business Media Phone with Open SIP with Power Supply US (2200-49720-001, 84C15AA#ABA)
Poly CCX 500 Business Media Phone with Open SIP with Power Supply US (2200-49720-001, 84C15AA#ABA)
HP Poly

Poly CCX 500 Business Media Phone with Open SIP with Power Supply US (2200-49720-001, 84C15AA#ABA) | Like New

SKU: 2200-49720-001-LN
Condition: Like New
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$79.99
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The Poly CCX 500 Business Media Phone with Open SIP with Power Supply US (2200-49720-001, 84C15AA#ABA) is an advanced executive IP desk phone designed for contemporary business communications. The CCX 500 offers a smartphone-like user experience with gesture-based navigation and one-touch access to contacts, meetings and voicemail, due to its vibrant 5-inch color capacitive touchscreen. Intended for open SIP settings, this robust device guarantees extensive compatibility with major VoIP platforms and IP PBX systems, rendering it a future-proof option for organizations in search of flexibility and scalability. Furnished with Poly’s renowned HD Voice and Acoustic Clarity technologies, the CCX 500 ensures conversations are crystal clear and uses Acoustic Fence technology to remove distracting background noise—making it perfect for open workspaces and bustling offices. With dual gigabit Ethernet ports, built-in Bluetooth 4.2 and both USB-A and USB-C ports, versatile connectivity for headsets and accessories is provided. With the included power supply, plug-and-play deployment is possible regardless of whether your network supports PoE. The Poly CCX 500, designed to enhance productivity and provide a top-tier communication experience, boasts strong security features, simple provisioning and the capability to support as many as 24 lines.

Quick specs

Product Type
SIP Phone
Body Color
Black
Localization
English (United States)
Operating System
Android 9.0 Pie
VoIP Services
OpenSIP
Wireless Interface Provided
Bluetooth

Key Features

  • 5-Inch Color Touchscreen with gesture-based, multi-touch display (720 x 1280 pixels) for intuitive navigation and rapid access to features.

  • Supports Up to 24 Lines that handle high call volumes with pagination for efficient call management.

  • Poly HD Voice & Acoustic Clarity with industry-leading audio quality with full-duplex speakerphone, echo cancellation and background noise suppression.

  • Poly Acoustic Fence Technology that eliminates background noise for distraction-free conversations, even in open offices.

  • Integrated Bluetooth 4.2 that pair wireless headsets or mobile devices for flexible, hands-free communication.

  • Dual USB Ports with USB-A and USB-C for media, storage and headset connectivity.

  • Dual Gigabit Ethernet Ports with 10/100/1000 Mbps with PoE support for high-speed network integration and PC passthrough.

  • Power Supply Included that can deploy easily in any environment, regardless of PoE availability.

  • Headset Versatility that can connect via Bluetooth, USB or RJ9 port; EHS support for electronic hook switch adapters.

  • Android 9 OS with fast, responsive interface and future-proof performance.

  • Secure & Easy Management with robust provisioning, remote management and advanced security protocols for IT efficiency.

  • Wall Mountable with flexible installation options with an optional wall mount kit.

Benefits

  • One-touch access to contacts, meetings and features streamlines workflows and reduces time spent navigating menus.
  • HD Voice, Acoustic Clarity and Acoustic Fence ensure every call is professional and interruption-free, even in noisy environments.
  • Bluetooth, USB-A, USB-C and RJ9 headset support offer multiple options for user preferences and accessories.
  • Included power supply and PoE support make installation quick and adaptable to any office setup.
  • Supports up to 24 lines and runs on Android 9, ensuring compatibility with evolving business needs and VoIP platforms.
  • Advanced security, remote provisioning and simple management reduce IT workload and safeguard sensitive communications.
Manufacturer Poly
Manufacturer Part Number 2200-49720-001, 84C15AA#ABA
Product Name Poly CCX 500 Business Media Phone with Open SIP with Power Supply US
Product Type SIP Phone
Body Color Black
Localization English (United States)
Operating System Android 9.0 Pie
VoIP Services OpenSIP
Wireless Interface Provided Bluetooth
Call Services Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold, Call park/pickup
Dialer Location Base
Speakerphone Yes
Indicators Busy lamp field (BLF)
Additional Functions Call timer, call recording, Intercom, group call pickup, Do Not Disturb (DND), Calling party ID, Bridged Line Appearance (BLA), Exchange calendar integration
Features Poly Lens
Main Features Multiple VoIP protocol support, integrated Ethernet switch
VoIP Yes
VoIP Protocols SIP, SDP
Voice Codecs G.722, G.729ab, G.711u, G.711a, iLBC, Opus
Lines Supported 24 lines
Quality of Service IEEE 802.1Q (VLAN), IEEE 802.1p, Type of Service (ToS)
IP Address Assignment DHCP, static
Security IEEE 802.1X, TLS, EAPoL
Power Over Ethernet (PoE) Support Yes
Network Protocols TCP, TFTP, UDP, Cisco Discovery Protocol (CDP), HTTP, HTTPS, SRTP, RTCP, RTP, SNTP, DNS SRV, FTP, FTPS
Network Ports Qty 2 x Ethernet 10Base-T/100Base-TX/1000Base-T
Voice Features Comfort noise generation (CNG), voice activity detection (VAD), acoustic echo cancellation (AEC), adaptive jitter buffer (AJB), Voice Quality Monitor (VQM), Polycom Acoustic Clarity technology, Poly HD Voice technology, background noise suppression, low-delay audio packet transmission, Poly Acoustic Fence technology, dual tone multi-frequency (DTMF)
Network Features Class 0 PoE, Automatic Call Distribution (ACD), Polycom Device Management Service for Service Providers (PDMS-SP), IEEE 802.3af
Type Touchscreen LCD display - color
Display Location Base
Diagonal Size 5"
Display Resolution 1280 x 720 pixels
Backlit Yes
Display Languages English
Features Multi-touch, Dark mode, 9:16 aspect ratio
Connections Headset jack / RJ-9 ¦ USB / 4 pin USB Type A ¦ USB Type-C / 24 pin USB-C ¦ EHS port
Hearing Aid Compatible Yes
Cables Included Network cable
Included Accessories Desktop stand
Power Consumption 13 W (PoE)
Width 7 in
Depth 2 in
Height 8.5 in
Service & Support Limited warranty - 1 year

Frequently Asked Questions

Poly CCX 500 Business Media Phone with Open SIP with Power Supply US (2200-49720-001, 84C15AA#ABA) | Like New

How do I reset the phone to factory settings?
To perform a factory reset, press and hold the mute key during the boot process until the LED indicators flash, then follow the on-screen prompts.
Is there a way to import contacts into the CCX 500?
Yes, contacts can be imported via the phone's web interface or through a provisioning server.​
What codecs are supported by the CCX 500?
The CCX 500 supports various audio codecs, including G.711, G.729 and G.722, among others.​
Is the CCX 500 compatible with Wi-Fi?
While the CCX 500 doesn't have built-in Wi-Fi, it can connect wirelessly using an optional Wi-Fi dongle.
What audio technologies are included?
It offers Poly HD Voice, Acoustic Clarity, and Acoustic Fence technologies for superior sound quality and background noise reduction.
Can I use a wired headset with the CCX 500?
Yes, it supports wired headsets via RJ9 and Electronic Hook Switch (EHS) ports.​
Does the CCX 500 support Microsoft Teams?
This specific model operates on Open SIP. However, there are variants designed specifically for Microsoft Teams integration.
Can I use the CCX 500 with third-party SIP providers?
Yes, the Open SIP version of the CCX 500 is compatible with many third-party SIP providers.
Is the phone wall-mountable?
Yes, with an optional wall mount kit, the CCX 500 can be installed on a wall.
What is the maximum number of lines supported?
The CCX 500 supports up to 24 lines, making it suitable for high-volume call environments.
Does the CCX 500 have a speakerphone?
Yes, it features a full-duplex speakerphone with echo cancellation for clear hands-free conversations.
Can I access my contacts and calendar on the phone?
Yes, the calls screen provides access to the phone dialer, call logs, contacts, and calendar (if configured).
Is there a dedicated Teams or application button?
In the Open SIP model, there's an application button that can be customized for quick access to specific functions.​
What is the difference between the CCX 500 and CCX 505?
The CCX 505 includes integrated Wi-Fi, whereas the CCX 500 requires a separate Wi-Fi dongle for wireless connectivity.
Can I use USB headsets with the CCX 500?
Yes, both USB-A and USB-C ports support USB headsets, providing flexibility in headset choices.
Does the phone support video calls?
No, the CCX 500 does not support video calls. For video capabilities, consider the CCX 700 model.
How do I place a call on the CCX 500?
You can place a call by selecting "Place a Call" on the Home screen, navigating through the menu, or using the headset or speakerphone icons.
What is the default admin password?
The default admin password is typically "456". It's recommended to change this during initial setup for security purposes.
Can I connect the CCX 500 to a computer for audio?
Yes, by connecting a USB cable from the phone's USB port to your computer, you can use the phone as an audio device.
How do I update the firmware on the CCX 500?
Firmware updates can be performed via the Poly Device Management System (PDMS) or manually through the phone's web interface.
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Poly CCX 500 Business Media Phone with Open SIP with Power Supply US (2200-49720-001, 84C15AA#ABA)

Poly CCX 500 Business Media Phone with Open SIP with Power Supply US (2200-49720-001, 84C15AA#ABA) | Like New

HP Poly

$79.99