Plantronics APC-43 Electronic Hook Switch Adapter (38350-13)
Plantronics APC-43 Electronic Hook Switch Adapter (38350-13)
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Plantronics APC-43 Electronic Hook Switch Adapter (38350-13) | Recertified

SKU: 38350-13
Condition: Recertified
Recertified

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$19.99
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The Plantronics APC-43 Electronic Hook Switch Adapter (38350-13) provides easy remote call management for compatible Cisco IP phones and Plantronics wireless headset systems. This EHS adapter links the desk phone to the headset base, enabling users to manage calls with their headset controls instead of going back to the phone. It removes the necessity for a mechanical handset lifter, making it a useful tool for professionals who navigate their workspace throughout the day. Created for compatible Cisco desk phones, such as the 7821, 7841, 7861, 8841, 8851, and 8861, the APC-43 operates with Plantronics CS500 Series, Savi 700 Series, and Voyager Legend CS headset systems. This Plantronics electronic hook switch cable provides users with enhanced flexibility in their current business phone arrangement without the need to change the desk phone. Due to differences in compatibility and setup requirements based on the phone, headset base, and firmware, it's essential to verify the specific equipment combination prior to installation.

Quick specs

Product Type
Electronic Hook Switch (EHS) adapter cable
Color
Black
Remote Call Control
One-touch answer/end using compatible headset controls
Incoming Call Notification
Supports incoming-call ring alerts through the compatible headset
Mechanical Handset Lifter Requirement
Eliminates the need for a Plantronics HL10 handset lifter
Compatible Cisco 6900 Series Phone
6945

Key Features

  • Electronic hook switch technology: Enables remote desk-phone call control through a compatible wireless headset system.

  • Remote answer and end functionality: Lets users manage calls using headset controls while within their headset system’s wireless range.

  • No mechanical handset lifter required: Provides electronic call control without physically raising and lowering the desk phone handset.

  • Selected Cisco IP phone compatibility: Supports documented models such as the Cisco 6945, 7821, 7841, 7861, 7942G, 7945G, 7962G, 7965G, 7975G, 8841, 8845, 8851, 8861, and 8865.

  • Compatible Plantronics headset systems: Supports specified CS500/CS500 XD Series, Savi 700 Series, and Voyager Legend CS configurations.

  • Desk-phone-to-headset-base connection: Connects through the supported Cisco phone’s headset and auxiliary interfaces to enable audio and electronic call control.

  • APC-42 replacement: Identified in Plantronics documentation as the replacement for the APC-42 electronic hook switch cable.

  • Model-specific configuration guidance: Plantronics provides installation diagrams and headset-base settings for supported equipment combinations.

Benefits

  • Handle calls without returning to the desk: Answer and end calls from the headset while moving within the connected headset system’s wireless coverage.
  • Remove the need for a lifting mechanism: Electronic hook switch operation avoids adding a mechanical handset lifter to the phone.
  • Make existing equipment more convenient: Add remote call handling to a supported Cisco IP phone and Plantronics wireless headset combination instead of replacing the entire setup.
  • Keep everyday call control within reach: Headset-based answer and end functions reduce reliance on the desk phone’s physical controls.
  • Support compatible office headset deployments: One adapter model serves multiple documented Cisco phone and Plantronics headset combinations, helping simplify accessory selection across supported workstations.
Manufacturer Plantronics
Manufacturer Part Number 38350-13
Product Name Plantronics APC-43 Electronic Hook Switch Adapter
Product Type Electronic Hook Switch (EHS) adapter cable
Color Black
Primary Function Enables remote desk-phone call answering and ending through a compatible headset system
Remote Call Control One-touch answer/end using compatible headset controls
Incoming Call Notification Supports incoming-call ring alerts through the compatible headset
Mechanical Handset Lifter Requirement Eliminates the need for a Plantronics HL10 handset lifter
Connection Method Wired connection between the compatible desk phone and headset base or supported audio interface
Cisco Phone-Side Connections Headset and auxiliary/EHS ports, depending on the supported installation
Compatible Cisco 6900 Series Phone 6945
Compatible Cisco 7800 Series Phones 7821, 7841, 7861
Compatible Cisco 7900 Series Phones 7942G, 7945G, 7962G, 7965G, 7975G
Compatible Cisco 8800 Series Phones 8841, 8845, 8851, 8861, 8865
Plantronics Headset Families CS500 Series, CS500 XD Series, Savi 700 Series, and Voyager Legend CS
Other Documented Plantronics Interface MDA200
Compatible CS500 Models CS510, CS520, CS530, CS540
Compatible Savi 700 Models W710, W720, W730, W740, W745
Compatible Voyager Legend CS Model Voyager Legend CS B335
Online Indicator Support Includes a connector for an existing compatible online indicator (OLI) light
Cisco Configuration Requirement Wireless Headset Hookswitch Control must be enabled on supported Cisco deployments
Expansion-Module Installation Plantronics documents a sidebar/expansion-module installation using adapter cord 85638-01
Previous Model Replaced APC-42

Frequently Asked Questions

Plantronics APC-43 Electronic Hook Switch Adapter (38350-13) | Recertified

Which Cisco IP phones are compatible with the Plantronics APC-43?
The APC-43 supports select Cisco 6900, 7800, 7900, and 8800 Series phones. Documented compatible models include the Cisco 6945, 7821, 7841, 7861, 7942G, 7945G, 7962G, 7965G, 7975G, 8841, 8845, 8851, 8861, and 8865. Compatibility depends on the telephone's configuration and software support.
Does the APC-43 allow users to answer calls remotely?
Yes. The adapter enables users to answer incoming desk phone calls directly from a compatible Plantronics wireless headset. Users can manage supported call functions without physically touching the telephone handset.
Can the APC-43 end calls from a wireless headset?
Yes. When properly connected and configured, the APC-43 supports remote call termination through the compatible wireless headset's call-control button. This helps employees manage conversations efficiently while moving around their workspace.
Does the APC-43 replace the Plantronics HL10 handset lifter?
Yes. In compatible installations, the APC-43 eliminates the need for a mechanical HL10 handset lifter. It electronically controls the telephone's hookswitch function rather than physically lifting the handset.
Is the APC-43 compatible with the Plantronics CS540 headset?
Yes. The APC-43 supports the Plantronics CS540 wireless headset when used with a compatible Cisco desk phone and headset base. Correct EHS configuration is required for remote call control.
Does the APC-43 work with Plantronics Savi wireless headsets?
Yes. The adapter supports compatible Savi models, including selected Savi 700 and Savi Office systems. Compatibility with particular Savi 7200 and 8200 models should be confirmed against the headset configuration.
Can I use the APC-43 with the Cisco 7841 IP Phone?
Yes. The Cisco 7841 is included in Plantronics' documented APC-43 compatibility list. The appropriate wireless headset hookswitch setting must be enabled through the telephone's supported management system.
Is the APC-43 compatible with the Cisco 8851?
Yes. The APC-43 supports the Cisco 8851 through its compatible headset and auxiliary connections. The phone also supports certain alternative EHS connection methods, so the correct accessory should be selected for the intended headset.
Does the APC-43 support incoming call notifications?
Yes. Compatible wireless headset systems can provide incoming call alerts through the headset, enabling employees to recognize and answer desk phone calls while away from the telephone.
Does the Plantronics APC-43 require Bluetooth connectivity?
No. The APC-43 is a wired electronic hook switch adapter. It connects the compatible desk phone to the headset base and does not establish a Bluetooth connection itself.
Does the APC-43 require additional software installation?
The adapter does not typically require separate software installation on a computer. However, supported Cisco systems may require administrative configuration to enable wireless headset hookswitch control.
How do I enable electronic hookswitch control on a Cisco phone?
For supported Cisco Unified Communications Manager installations, an administrator can access the phone's configuration settings, enable Wireless Headset Hookswitch Control, apply the changes, and restart the phone when required. Exact steps vary by system version.
Does the APC-43 support online indicator lights?
Yes. The adapter includes a connection for compatible online indicator accessories. These indicators can help coworkers identify when a headset user is engaged in an active telephone conversation.
Can the APC-43 be used with Cisco phones equipped with expansion modules?
Yes, with supported Cisco models. Certain installations involving telephone expansion modules require the separately available Plantronics adapter cord 85638-01 to accommodate the necessary connections.
Is the Plantronics APC-43 compatible with the Cisco 7821 and 7861?
Yes. Both the Cisco 7821 and Cisco 7861 appear in the documented compatibility list. Users should verify the telephone configuration, compatible headset base, and required EHS settings before installation.
Does the APC-43 improve headset audio quality?
The APC-43 primarily provides electronic call-control functionality rather than audio enhancement. Audio quality depends on the headset, desk phone, network, and overall communication system configuration.
Can the APC-43 work with a wired headset?
The adapter is designed primarily for supported wireless headset systems and compatible headset hubs. Standard wired headsets generally do not require an electronic hook switch cable for their operation.
Does the APC-43 require a separate power adapter?
No separate power adapter is specified for the APC-43 cable. It connects to the supported telephone and headset equipment using the designated electronic hook switch connections.
What is the difference between the Plantronics APC-42 and APC-43?
The APC-43 is the replacement for the earlier APC-42 electronic hook switch cable. Both serve the same general purpose of enabling remote call control between compatible Cisco desk phones and supported Plantronics wireless headset systems.
Is the APC-43 suitable for call centers and customer service departments?
Yes. Its remote call-control capability helps employees answer and disconnect calls efficiently without handling the desk phone. This makes it especially useful for call centers, reception desks, administrative offices, and customer support environments that rely on compatible Cisco telephones and Plantronics wireless headsets.
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Plantronics APC-43 Electronic Hook Switch Adapter (38350-13)

Plantronics APC-43 Electronic Hook Switch Adapter (38350-13) | Recertified

HP Poly

$19.99