How Do Handset Lifters and EHS Cables Work Differently for Headsets?

If you want to answer and end calls without being tied to your desk phone, two accessories offer helpful solutions: handset lifters and EHS cables. But, understanding how they differ is crucial to choosing the right one for your setup.

The Electronic Solution: Plantronics EHS Cables

An electronic hook switch (EHS) cable provides a more streamlined way to remotely manage calls. Let's break it down:

1. Direct Integration: An EHS cable connects your wireless headset's base station directly to a compatible desk phone.

2. Electronic Signaling: Instead of mechanical movement, the EHS cable sends electronic signals to the phone, mimicking the actions of picking up or hanging up the handset.

3. Added Features: Many EHS cables enable additional features like remote ring detection for your "EHS wireless headset."

Pros:

• Sleek design

• No moving parts

• Potential for additional features with compatible phones

Cons:

• Compatibility is phone-specific

• May require additional setup

The Mechanical Approach: Handset Lifters

A handset lifter is a simple mechanical device. Here's how it works:

1. Physical Connection: The lifter attaches to the base of your desk phone and has a small arm that rests against the phone's handset receiver.

2. Call Control: When you press the answer/end button on your wireless headset, the lifter's arm physically raises the handset, engaging the phone's "hook switch" as if you'd picked the phone up by hand.

3. Ring Detection: Most lifters include a ring detector, so your headset will notify you of incoming calls even when you're away from your desk.

Pros:

• Simple setup

• Universal compatibility with most desk phones

Cons:

• Can be bulky

• Moving parts create potential wear over time

Which is Right for You?

The best choice depends on your phone and headset setup:

• Simple Compatibility: Opt for a handset lifter if you need a universal solution that works with virtually any desk phone.

• Streamlined Experience: If your phone is compatible with an EHS cable and you want a cleaner setup with the potential for extra features, go with an EHS option.

Important Note: Always verify compatibility between your specific desk phone, EHS cable (if applicable), and your "EHS headset" to ensure everything works together seamlessly.