5" Color LCD Touchscreen
Dedicated Microsoft Teams Button
Poly HD Voice
Poly Acoustic Fence
Poly Acoustic Clarity
Poly NoiseBlockAI
24 Lines (SIP Registrations)
2 x Gigabit Ethernet PoE Ports
1 x USB-A 2.0 Port
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The Poly CCX 400 Business Media Desk Phone (848Z8AA#AC3, 2200-49700-025) is a versatile and user-friendly communication solution for modern businesses. This entry-level business phone combines simplicity and powerful capabilities, with a 5-inch color touchscreen display for easy navigation. The CCX 400's Poly HD Voice and Acoustic Clarity technologies provide great audio quality, while Poly Acoustic Fence technology reduces background noise. It is available in both Microsoft Teams and Open SIP versions and meets a wide range of business communication requirements.
• 5-inch Color Touchscreen with intuitive interface for easy access to contacts and meetings.
• Poly HD Voice features crystal-clear audio quality for enhanced communication.
• Acoustic Fence Technology reduces background noise for distraction-free calls.
• Microsoft Teams Integration that has native support for Microsoft Teams.
• Open SIP Compatibility supports various VoIP platforms.
• Full-duplex Speakerphone enables natural, two-way conversations.
• Ethernet Connectivity with dual Gigabit Ethernet ports for network and PC connections.
• PoE Support simplifies installation with Power over Ethernet capability.
• USB Ports supports USB headsets and accessories for expanded functionality.
• Wall-mountable Design with optional wall mount kit for flexible installation.
• Multiple Audio Codec Support: Includes G.711, G.722, G.729AB, and more.
• Energy Star Rated ensures energy efficiency and cost savings.
• One-touch Access features quick access to frequently used features and contacts.
• Customizable Interface with adjustable font sizes and dark mode for user comfort.
• Easy Management simplifies provisioning and support for IT administrators.
| Manufacturer | Poly |
| Manufacturer Part Number | 848Z8AA#AC3, 2200-49700-025 |
| Product Name | Poly CCX 400 Business Media Desk Phone |
| Product Type | VoIP Phone |
| Body Color | Black |
| Operating System | Android 9.0 Pie |
| VoIP Services | Microsoft Teams |
| Call Services | Voice Mail, Call Waiting, Caller ID, Call Hold, Call Forwarding, Call Transfer, Call park/pickup, Group Pick-up |
| Caller ID Type | Caller ID/call waiting |
| Dialer Location | Base |
| Speakerphone | Yes |
| Volume Control | Yes |
| Indicators | Busy lamp field (BLF) |
| Additional Functions | Call timer, Do Not Disturb (DND), one-touch speed dial / redial, Shared Call Appearance (SCA), Bridged Line Appearance (BLA), call resume, call diversion, call pickup, Intercom, auto answer, push to talk (PTT) |
| Main Features | Integrated Ethernet switch |
| VoIP | Yes |
| VoIP Protocols | SIP, SDP |
| Voice Codecs | G.711a-law, G.711µ-law, G.722, G.722.1, G.729ab, iLBC, Opus |
| Lines Supported | 24 lines |
| Quality of Service | IEEE 802.1Q (VLAN), Type of Service (ToS), IEEE 802.1p |
| IP Address Assignment | DHCP, static |
| Security | IEEE 802.1X, EAPoL, SRTP, 256-bit AES, TLS |
| Power Over Ethernet (PoE) Support | Yes |
| Network Protocols | TLS, HTTPS, IPv6, SRTP, FTP, TFTP, HTTP, IPv4, TCP, UDP, DNS SRV |
| Network Ports Qty | 2 x Ethernet 10Base-T/100Base-TX/1000Base-T |
| Compatible Software | Microsoft Teams |
| Voice Features | Poly HD Voice technology, Poly Acoustic Clarity technology, acoustic echo cancellation (AEC), background noise suppression, Poly Acoustic Fence technology, Poly NoiseBlockAI, voice activity detection (VAD), comfort noise generation (CNG), dual tone multi-frequency (DTMF), adaptive jitter buffer (AJB), low-delay audio packet transmission |
| Network Features | Poly LENS Cloud Management, Poly Zero Touch Provisioning, Polycom Device Management Service for Service Providers (PDMS-SP), IEEE 802.3af, Automatic Call Distribution (ACD), Class 0 PoE |
| Type | Touchscreen LCD display - color |
| Display Location | Base |
| Diagonal Size | 5" |
| Display Resolution | 1280 x 720 pixels |
| Backlit | Yes |
| Features | Screensaver, Dark mode, multi-touch, 9:16 aspect ratio |
| Connections | USB / 4 pin USB Type A ¦ Headset jack / RJ-9 ¦ EHS port |
| Hearing Aid Compatible | Yes |
| Placing / Mounting | Table-top |
| Cables Included | Network cable |
| Included Accessories | Desktop stand |
| Power Consumption | 13 W (PoE) |
| Shipping Width | 8.7 in |
| Shipping Depth | 9.6 in |
| Shipping Height | 2.7 in |
| Shipping Weight | 2.21 lbs |
| Service & Support | Limited warranty - 1 year |
