Grandstream GXP2170 12‑Line Enterprise IP Phone | New

Grandstream GXP2170 12‑Line Enterprise IP Phone | New

SKU: GXP2170-N
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Overview

Overview of Grandstream GXP2170 12‑Line Enterprise IP Phone | New

The Grandstream GXP2170 12-Line Enterprise IP Phone is designed for heavy users who require enterprise-grade capabilities, sophisticated call controls and outstanding call handling. With 12 line keys, six SIP account support and 5-way conferencing, the GXP2170 is perfect for customer service teams, executives and receptionists. It also features a bright 4.3" color display and HD audio for crystal-clear discussions. Built-in Bluetooth allows for seamless headphone and smartphone integration, dual gigabit Ethernet connections give lightning-fast network connectivity and integrated PoE makes installation easier. With 48 customizable BLF/fast-dial keys and the ability to expand to 160 contacts with additional modules, this phone offers virtually infinite speed dial and presence management capabilities, making it ideal for optimizing business interactions.


Key Features of Grandstream GXP2170 12‑Line Enterprise IP Phone


12 line keys & 6 SIP accounts that manage multiple lines, direct numbers and voice conferences with ease.

48 programmable BLF/speed dial keys that instantly monitor, transfer or dial contacts, supporting up to four GXP2200EXT expansion modules for 160 contacts.

4.3” (480 x 272) color display to see calls, contacts and messages in vivid detail—with intuitive navigation.

Dual Gigabit network ports & PoE that maximize network speed, simplify cabling and enable remote device power.

Integrated Bluetooth that pair wireless headsets and sync mobile phones for enhanced hands-free productivity.

5-way voice conferencing that can host or join large audio conferences with built-in full-duplex HD speakerphone and handset.

Advanced telephony features with call park, call pickup, call forwarding, downloadable contacts (up to 2000), XML screen customization, call log (up to 500), flexible dial plans, auto answer, click-to-dial, hot desking.

Enterprise security with SRTP, TLS encryption and automated provisioning (TR-069, XML) for compliance and easy rollout.

USB and headset ports that connect accessories and enable quick data import/export as needed.

Wall-mountable, adjustable stand that fits any workspace or reception desk with flexible positioning.


Benefits of Grandstream GXP2170 12‑Line Enterprise IP Phone


🗹 Effortless call management that handle multiple calls, lines or SIP accounts simultaneously for next-level productivity in high-volume roles.

🗹 Accelerate team response that monitor 48 users and instantly connect, transfer or conference—all from a single device.

🗹 Boost efficiency and collaboration with HD audio, Bluetooth and conferencing empower more effective communication, even in busy environments.

🗹 Flexible, scalable deployments that add expansion modules as teams grow—scale up to 160 monitored contacts for reception or call center needs.

🗹 Reduce IT workload with PoE, encrypted auto-provisioning, and easy configuration streamline deployment, security and daily support.

🗹 Peace of mind for professionals with security encryption and compliance support critical business communication and data protection.

🗹 Customizable for any workflow with XML screen, programmable multiline keys and customizable ringtones adapt to user preferences and business branding.

Specifications

Specifications for Grandstream GXP2170 12‑Line Enterprise IP Phone | New

ManufacturerGrandstream
Manufacturer Part NumberGXP2170
Product NameGrandstream GXP2170 12‑Line Enterprise IP Phone
Product TypeVoIP Phone
Integrated Components
Bluetooth interface
Wireless Interface Provided
Bluetooth
Call Services
Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold
Dialer Location
Base
Conference Call Capability
5-way
Speakerphone
Yes
Indicators
Voice message waiting indicator
Main Features
Integrated Ethernet switch
VoIP
Yes
VoIP Protocols
SIP
Voice Codecs
G.722, G.729ab, G.711u, G.711a, G.726
Lines Supported
12 lines
Quality of Service
IEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.1p, Type of Service (ToS)
IP Address Assignment
DHCP, static, PPPoE
Security
EAP-MD5, IEEE 802.1X
Power Over Ethernet (PoE) Support
Yes
Network Protocols
IP, TCP, TFTP, UDP, ICMP, ARP, HTTP, DNS, HTTPS, Link Layer Discovery Protocol (LLDP), SRTP, TR-069, RTCP, RTP
Network Ports Qty
2 x Ethernet 10Base-T/100Base-TX/1000Base-T
Voice Features
HD Voice
Network Features
Lightweight Directory Access Protocol (LDAP)
Phone Directory Capacity
2000 names & numbers
Caller ID Memory
500 names & numbers
Type
LCD display - color
Display Location
Base
Diagonal Size
4.3"
Display Resolution
480 x 272 pixels
Backlit
Yes
Connections
USB ¦ Electronic hook switch (EHS) / RJ-9
Placing / Mounting
Wall-mountable, table-top
Cables Included
Network cable
Included Accessories
Stand, power adapter
Width
9 in
Depth
8.1 in
Height
1.8 in
Weight
34.6 oz

User Guides

Frequently Asked Questions

Grandstream GXP2170 12‑Line Enterprise IP Phone
Frequently Asked Questions (FAQ's)



How many simultaneous calls can the GXP2170 handle?
  • The GXP2170 supports 12 line appearances across 6 SIP accounts, meaning it can manage 12 concurrent calls (inbound or outbound).
  • Does the phone support PoE (Power over Ethernet)?
  • Yes. It supports 802.3af Power over Ethernet, simplifying cabling and eliminating the need for external power adapters in PoE environments.
  • Can I connect external modules to expand BLF or speed‑dial capacity?
  • Yes — the GXP2170 supports up to 4 cascaded GXP2200EXT modules, allowing visibility of up to 160 contacts.
  • Is the headset support compatible with standard business headsets?
  • It includes an RJ9 headset port and supports EHS (Electronic Hook Switch) with Plantronics headsets.
  • Can I provision multiple phones at once?
  • Yes. The GXP2170 supports TR‑069, AES‑encrypted XML provisioning and zero‑config deployment with Grandstream UCM systems.
  • What codecs are supported for audio?
  • It supports G.722 (wideband HD audio), G.711 (µ-law / a-law), G.729, G.726, iLBC, Opus and related features like VAD, CNG, AEC, PLC, AGC, etc.
  • Can I use Bluetooth to pair headsets or mobile phones?
  • Yes, built‑in Bluetooth lets you pair wireless headsets or mobile devices for call transfers and contact sync.
  • Does it support conference calling?
  • Yes, it supports 5‑way audio conferencing, allowing multiple parties in a single call.
  • What security protocols are supported?
  • It supports TLS for signaling encryption and SRTP for media encryption. It also supports encrypted provisioning files and local access security.
  • Is the phone software upgradable?
  • Yes. You can upgrade firmware via TFTP, HTTP, HTTPS and do mass provisioning or scheduled updates.
  • How many entries can the phone’s directory hold?
  • It supports a downloadable phonebook (XML or LDAP) with up to 2,000 items.
  • Does it support hot-desking or multiple user profiles?
  • Yes, the GXP2170 includes hot-desking capability, enabling users to log in with different credentials at the same device.
  • What display resolution and size does it use?
  • A 4.3‑inch TFT color LCD with a resolution of 480×272 pixels.
  • Can it be wall-mounted?
  • Yes — it is wall-mountable, though the bracket is sold separately.
  • What is the typical power draw?
  • Without extension modules, the maximum power consumption is ~5.4 W. With 4 GXP2200EXT modules attached, it can draw up to ~9.2 W.
  • Does the phone support IPv6?
  • Yes, it supports IPv6 as one of the supported network protocols.
  • Can I use it with existing VoIP platforms?
  • Absolutely — it is SIP-compliant and interoperable with most open‑source or hosted PBX systems.
  • How many BLF / speed-dial pages can I use?
  • The on‑screen interface supports multiple pages of BLF / speed-dial keys, leveraging the 48 programmable digital keys.
  • What languages does the phone support?
  • It supports multiple languages including English, German, French, Spanish, Portuguese, Russian, Chinese (simplified and traditional), Japanese, Korean and more.
  • Is the GXP2170 suitable for executive / managerial desks?
  • Yes — its combination of expanded key visibility, high call concurrency, Bluetooth, and extension module support makes it ideal for power users and executives who need to manage multiple lines and contacts in a polished environment.
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